Devon Goodman
Lyons
Summary
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in a position with your library.
Overview
2
2
years of professional experience
Work History
Shift Manager
Dunkin' Donuts
04.2024 - 05.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on product preparation and service standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented quality control procedures to maintain product consistency and safety.
- Resolved customer complaints promptly, enhancing overall guest experience.
Shift Manager
McDonald's
03.2023 - 04.2024
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored cash handling processes, ensuring accuracy in transactions and reporting.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
No Degree - Physical Therapy Assistance
Genesee Community College
BataviaHigh School Diploma -
Clyde-Savannah High School
Clyde, NY06-2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Relationship building
- Worker training
- Conflict resolution
- Handling customer complaints
Timeline
Shift Manager
Dunkin' Donuts
04.2024 - 05.2025
Shift Manager
McDonald's
03.2023 - 04.2024
No Degree - Physical Therapy Assistance
Genesee Community College
High School Diploma -
Clyde-Savannah High School
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