Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Devon Hannah

Lincolnton,NC

Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Responsible management professional well-versed in setting direction for work areas and ensuring quality and accuracy of work performance within multiple stores. Skilled at creating innovative and eye-catching merchandise displays to boost income. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Adept individual with more than 10 years working as Manager for six 3 million dollar businesses. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

16
16
years of professional experience

Work History

CDL A OTR Driver

Planes Moving & Storage
04.2025 - 06.2025
  • Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
  • Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
  • Performed minor repairs on trucks when necessary to minimize downtime during long hauls.
  • Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
  • Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
  • Collaborated with team members to efficiently transfer loads between trailers at designated facilities across the country.
  • Demonstrated commitment to continuous improvement through a proactive approach in seeking feedback from colleagues and supervisors on ways to enhance driving skills and job performance.
  • Manifested attention to detail in verifying order accuracy before departure, avoiding costly errors and delays due to incorrect shipments.

CDL A OTR Driver

Castine Moving & Storage
04.2023 - 04.2024
  • Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
  • Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
  • Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
  • Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
  • Excelled in close customer based relationships to help families relocate to a new home.
  • Received recognition for exceptional customer service by providing prompt and courteous deliveries at every stop.
  • Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
  • Enhanced fuel efficiency by maintaining proper tire pressure and practicing conservative driving techniques to reduce idle time.
  • Assisted in loading and unloading cargo as needed, ensuring safe handling of goods during transport.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Reduced delivery times by consistently planning optimal routes using GPS and road maps.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Documented mileage, deliveries, pickups, customer issues and damages.

District Manager

Cookout Restaurant
11.2021 - 02.2023
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Built positive and productive relationships with store and field leadership.
  • Generated financial and operational reports to assist management with business strategy.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Modeled best practices for sales and customer service.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Supervised six locations to enforce high-quality standards of operation.
  • Optimized team performance with newly implemented sales and merchandising procedures.

General Manager

Cookout Restaurant
08.2019 - 11.2021
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Managed budget implementations, employee evaluations and contract details.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Driver , Manager

Castine Moving And Storage
06.2016 - 06.2017
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Informed management of daily activities by updating logs with mileage and delivery information.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Worked directly with customers to assess damage and incompleteness of orders.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Checked in with dispatch service and updated with current location.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Recruited and hired top performers to add talent and value to department.
  • Delivered employees and materials to job sites daily.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

General Manager

Cookout Restaurant
03.2009 - 04.2016
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Education

High School Diploma -

Lincolnton High School
Lincolnton, NC

Skills

  • Business Development
  • Team leadership
  • Financial planning
  • Talent acquisition
  • Strategic business planning
  • Financial analysis
  • Operational efficiency management
  • Collaborative leadership
  • Project coordination
  • Strategic development
  • Procurement and vendor coordination
  • Sales and marketing strategy

Personal Information

Title: Senior Management

Timeline

CDL A OTR Driver

Planes Moving & Storage
04.2025 - 06.2025

CDL A OTR Driver

Castine Moving & Storage
04.2023 - 04.2024

District Manager

Cookout Restaurant
11.2021 - 02.2023

General Manager

Cookout Restaurant
08.2019 - 11.2021

Driver , Manager

Castine Moving And Storage
06.2016 - 06.2017

General Manager

Cookout Restaurant
03.2009 - 04.2016

High School Diploma -

Lincolnton High School

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Devon Hannah