DeVon Hardin

Dedicated Loss Control Specialist with a focus on onsite property inspections and risk mitigation. Proven track record of helping insureds identify and remedy preventable losses through comprehensive safety evaluations and actionable recommendations. Skilled in conducting thorough investigations and delivering technical guidance that aligns with underwriting goals and regulatory compliance.

• Reduced loss ratios by conducting thorough inspections and identifying potential hazards.
• Developed customized reports for clients that highlighted key findings and outlined actionable safety steps.
• Collaborated with underwriting teams to evaluate risk profiles and recommend appropriate coverage.

Results-oriented Claims Adjuster with experience in both property and auto insurance sectors. Expert in investigating complex claims, evaluating damages, and negotiating fair settlements while maintaining strict compliance with state regulations. Proven ability to enhance customer satisfaction through prompt communication and proactive claim resolution.

• Departmental Coordination: Working closely with underwriting to address policy-related questions.
• Timely Resolution: Investigating, evaluating, and settling cases efficiently.
• Regulatory Compliance: Adhering to state regulations and company procedures.
• Client Relations: Boosting satisfaction through consistent follow-up and clear communication.

Client-focused Workers' Compensation Specialist dedicated to educating business owners on the intricacies of workers' compensation pricing. Partner with a diverse book of business to demystify premium formulas and provide actionable insights for managing long-term costs. Proven ability to translate complex insurance data into clear, controllable strategies that empower business owners to take charge of their work comp premiums.

• Educated policyholders on the variables within workers' compensation premium formulas to drive cost-reduction initiatives.
• Identified insurance coverage limitations and cost-saving opportunities through thorough examination of client records and loss runs.
• Developed effective techniques to mitigate losses, directly influencing the modifiers used in premium calculations.

Performance-driven sales professional at Credit Acceptance, managing an assigned territory with the entrepreneurial drive of a small business owner. Skilled in deconstructing complex finance processes and consulting with dealers to enhance their operational efficiency and profitability. Dedicated to exceeding monthly sales targets while maintaining 80% market travel to provide onsite training and strategic support to dealership partners.

• Prospecting & Enrollment: Actively identifying and enrolling high-quality automotive dealerships into the Credit Acceptance network.
• Consultative Selling: Conducting in-depth needs analyses to provide strategic advice on how auto finance programs can improve a dealer’s bottom line.
• Territory Management: Independently managing a geographic area with a high degree of autonomy, traveling up to 80% to maintain a strong field presence.
• Relationship Management: Maintaining ongoing partnerships with existing dealers to ensure consistent program utilization and long-term success.

People-first Sales Manager with experience leading and motivating commissioned teams to exceed sales targets. Expert in coaching associates through 1-on-1 development plans and business rotations to drive store performance. Committed to upholding CarMax’s high-integrity standards while delivering seamless, world-class selling experiences to every customer.

• Manage the Daily Business (MDB): Identify and execute strategies to hit store daily budget goals.
• Transactional Support: Review and approve customer finance stipulations and audit compliance processes.
• Talent Management: Interview, hire, and train associates while conducting regular performance reviews (APR).
• Operational Integrity: Oversee cash procedures, asset protection, and risk management across all business areas.

Drafted in the 2008 NBA draft with the 30th Pick of the Second round to the Seattle Supersonics (Now the Oklahoma City Thunder). Played Professional Basketball in the NBA and Overseas from 2008 until retirement in 2015.