Devon Hawkins
West Palm Beach,FL
Summary
Dynamic Key Holder Supervisor and AT&T Customer Support Representative with proven expertise in store operations and exceptional customer service. Excelled in task delegation and cash handling accuracy at All Uniform Wear, enhancing store efficiency and customer loyalty. Skilled in driving sales quotas and fostering team collaboration. Achieved significant process improvements through critical thinking and effective communication.
Attentive retail professional brings 10 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Customer satisfaction and merchandise knowledge. People- and service-oriented leader with positive attitude and remarkable work ethic.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
15
15
years of professional experience
Work History
Key Holder Supervisor
All Uniform Wear
05.2017 - Current
- Rotated stock according to dates and protocols.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Opened inventory boxes and restocked shelves.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Received and counted money.
- Counted out cash drawers and balanced totals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed store opening and closing procedures.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Accepted and processed customer returns.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
AT&T Customer Support Representative
Teleperformance USA
03.2010 - 11.2015
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Contributed ideas and practical solutions to support process improvement efforts.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Education
Associates in Information Technology - Computer Repair Technician
Florida Career Institute
West Palm Beach06-2010
Skills
- Store operations
- Opening and closing coordination
- Cash handling
- Product ordering
- Task delegation
- Sales quotas
- Drawer counting
- Cash handling accuracy
- Workplace safety
- Store maintenance
- Customer service
Timeline
Key Holder Supervisor
All Uniform Wear
05.2017 - Current
AT&T Customer Support Representative
Teleperformance USA
03.2010 - 11.2015
Associates in Information Technology - Computer Repair Technician
Florida Career Institute
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