Devon Hays

• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and correspondence.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to emails and other correspondence for information, appointments, and other official business.
• Answered multi-line phone system and enthusiastically greeted callers.
• Created and updated records and files to maintain document compliance.
• Composed inter-office correspondence and provided product and service information to customers.
• Booked airfare, hotel, and ground transportation to coordinate travel for the Commodore, Deputy Commodore, Chief Staff Officer.
• Managed filing system, entered data and completed other clerical tasks.
• Managed Commanding Officer/Executive Officer directories to include phone listings and social rosters.
• Organized and maintained files and reference material to include copies of all Fitness Reports and Evaluations signed by the Commodore.
• Maintained electronic filing systems and categorized documents.
• Handled daily scheduling tasks and provided administrative support for the Commodore, Deputy Commodore, Chief Staff Officer.
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• Assist with drafting all HR and Alternative Personnel System (APS) policies and provide recommendations for standard operating procedures and associated products (e.g., instructions and formal responses to requests for data generated by the DoD, DON, and the Office of Personnel Management (OPM)).
• Ability to coordinate logistics for NAVWAR HR instruction updates, collect data for metrics, coordinate work performed in support of HR functional areas, to include data calls, policy reviews, and policy updates that pertain to APS classification, position management, performance management, pay setting, staffing and recruitment, employee relations, and workforce shaping.
• Responsible for developing and maintaining Civ DCHR SharePoint sites to establish self-service options for users and establish a repository of trainings and informational resources. Update multiple 8.0.3 pages in a timely manner with routine and ad-hoc HR information while taking into account functionality, appearance, and content. Change appearance and add new sections when necessary for interface that best serves the command workforce.
• Serve as primary coordinator for the DCHR-assigned tasks issued through the Department of the Navy Tasking, Records, and Consolidated Knowledge Enterprise Repository (DON TRACKER).
• Download and distribute task actions, requirements, and associated documents to subject matter experts (SME) in a timely manner. Combine SME inputs, resolve conflicting inputs, provide input when needed, and upload or send final responses by respective due dates.
• Process purchases and adhere to established purchasing policies and government regulations including different rules for various types of purchasing.
• Solicit and coordinate quotes, purchases, and deliveries with the document services department of the Defense Logistics Agency.
• Inventory supplies, solicit 8.0.3 staff for specific supply needs, and create multiple vendor online-shopping carts while staying within the given budget for purchases.

• Facilitated the Director for Civilian Human Resource's (DCHR) Calendar to assist with meeting requests, move appointments, and coordinate scheduling with internal and external parties
• Served as primary coordinator for the DCHR-assigned tasks issued through the Department of the Navy Tasking, Records, and Consolidated Knowledge Enterprise Repository (DON TRACKER), now known as ETMS2
• Serialized and tracked individual data calls requesting inputs on Navy-wide regulations and SECNAV instruction reviews, reoccurring HR statistical data and program status reports on civilian employee programs, and routine briefs, reports, and metrics for submission
• Maintained a plan of action for cyclical reviews and track the progress and finalization of each instruction
• Served as the records management coordinator to develop a planned approach for archiving, consolidating and organizing files
• Processed confidential requests and notices of unemployment information concerning civilians previously employed command-wide, such requests received through standard postal mail from agencies such as the Employment Development Department, State of California and the Virginia Employment Commission
• Managed purchases and adhered to the established purchasing policies and government regulations including different rules for various types of purchasing
• Managed multiple SharePoint pages in a timely manner with routine and ad-hoc HR information while taking into account functionality, appearance, and content
• Updated the Day One Onboarding portfolio (Adobe portfolio), which is sent to the newly hired federal employees
• Safeguarded Personally Identifiable Information (PII), For Official Use Only (FOUO), and Controlled Unclassified Information (CUI) documents inside appropriate burn bags; collect (monthly) full burn bags containing such documents from client/contractor staff
• Assisted with developing workforce announcements, using forms to generate surveys, manage training registration
• Assisted the Tele-work Program Manager with adding Telework Requests received from Supervisors to the Remote Work Spreadsheet

• Short overview on monitoring SharePoint functions
• Managed two SharePoint pages in support of Marine training
• Managed Marine training calendars via command SharePoint's page
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Conducted and maintained Welcome Aboard Packages for new hires and military personnel.
• Executed record filing system to improve document organization and management.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Edited documents to improve accuracy of language, flow and readability.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Conducted weekly Security Check utilizing SF-701 and SF-702 security forms.
• Provided safety reports and data analysis to building managers to inform security processes.
• Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Assisted with server and network support for special projects (SharePoint)
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation
• Designed and implemented system security and data assurance
• Wrote and maintained custom scripts to increase system efficiency and performance time
• Defined enterprise processes and best practices and tailored enterprise processes for applications
• Managed use of various types of databases and configured, installed and upgraded new ones
• Managed and monitored installed systems for highest level of availability

• Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
• Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
• Represented buyers and sellers of developed and undeveloped properties.
• Advertised client properties through websites, social media and real estate guides.
• Assisted clients in financial planning for purchase.
• Communicated with clients to understand property needs and preferences.
• Reviewed market research data and changed sales plans accordingly.
• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Developed and maintained relationships with clients through networking, postcards and cold calling.
• Maintained connections with clients to encourage repeat business and referrals.

Yeoman Second Class Petty Officer, United States Navy

• Tracked input and data from individuals for Navy-wide regulations and Secretary of the Navy Instruction (SECNAVINST) reviews
• Edited Instructions, Standard Operating Procedures (SOPs), and basic Correspondence for personnel in the command in accordance with SECNAV M-5216.5 (Department of the Navy Correspondence Manual) formally known as SECNAVINST 5216.5
• Maintained Records within the organization in accordance with SECNAVINST 5210.1 (Department of the Navy Records Management Instruction)
• Developed and updated spreadsheets and databases to track, analyze, and report on performance data
• Maintained and tracked working copies of instructions with edits until finalization of each instruction
• Manage the Conference Room Reservation Calendar for the command
• Conducted monthly burn bag runs for documents labeled FOUO, CUI, and PII within my organization
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Organized weekly staff meetings and logged minutes for corporate records
• Processed numerous transactions through Transaction Online Processing System (TOPS)
• Managed Personnel records via Navy Standard Integrated Personnel System (NSIPS)
• Ensure accountability for military and civilians by checking the morning roster counts and ensure they are submitted in a timely fashion
• Utilized BUPERS Online (BOL) to ensure service members' records are up to date
• Fleet Management & Planning System (FLTMPS)
• Ordered numerous Navy-Wide Advancement Examinations via Navy Enlisted Advancement System (NEAS)
• Prepared, typed and routed correspondence and reports;
• Organized and maintained command files;
• Received office visits and handling telephone communications
• Operated personal computers, word processing, duplicating, audio-recording and other office machines
• Performed office personnel administration
• Performed administrative functions for legal proceedings
• Served as Leading Petty Officer (Officer Manager)
• Performed other various clerical and administrative duties
• Coached new employees on administrative procedures, company policies and performance standards
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Drafted professional memos, letters and marketing copy to support business objectives and growth
• Monitored Officer in Charge's calendar and scheduled appointments, meetings and travel
• Handled client correspondence and tracked records to foster office efficiency
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Executed record filing system to improve document organization and management
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
• Monitored premises, screened visitors, updated logs and issued passes to maintain security
• Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
• Maintained complex digital filing system for financial information

• Implemented exercises and used repetition, which enabled students to grasp new concepts quickly.
• Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
• Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Monitored student classroom and outdoors activities to promote student safety.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
• Maintained safety and security of all youth under care.
• Organized activities to promote students' social, physical and emotional development.
• Created learning and content strategies to meet needs of mentally and physically disabled students.
• Redirected students using Positive Behavior Support (PBS).
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation

• Share tips with patrons on swimming techniques and strength training.
• Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of all guests in and around swimming pool.
• Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
• Completed basic maintenance and repairs to keep pools functioning properly.
• Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
• Entered water immediately to pull struggling swimmers to safety.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.