Devon Hicks
Princeton,WV
Summary
Leading the operations at Forensic Computers, Inc., my focus has been on scaling our business to achieve the highest yearly revenue since its inception in 1999. With a background in hardware and network security, I've successfully implemented a CRM system, bolstering sales and enhancing customer engagement. My tenure at Forensic Computers, Inc. spans over two decades, starting as IT Manager, R&D, where I spearheaded the production of specialized computers for digital forensic investigators. This role honed my skills in manufacturing process improvement and new business development, contributing to our esteemed reputation in the digital forensics community.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Operations
Forensic Computers, Inc.
03.2016 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Sales increased to largest yearly revenue since start of business in 1999.
- Continue duties related to previous position of IT Manager, R&D
Information Technology Manager, R&D
Forensic Computers, Inc.
06.2007 - 03.2016
- Led the production team that provides critical computers/components to digital forensic investigators in large corporate/government organizations.
- Design and test custom computers enclosures and configurations.
- Continuously recognized in the digital forensic community for exceptional support the technical team provided, as well as reliability of our products.
- Recover data from physically damaged and logically damaged drives
- Web Administration (Maintain a Virtually Dedicated Server hosting e-commerce website and email, as well as changing layout and content)
- Network Administration - securing and configuring internal network, VPN, and VOIP
- Provide direction for support team as well as provide support if the support team is unable to resolve the customers issue.
- 8 years 10 months
IT Specialist
Forensic Computers, Inc.
06.2004 - 06.2007
- 3 years 1 month
Education
MBA - International Business
Salem University
Salem, WV01.2010
Bachelor of Science - Computer Science
Bluefield State College
Bluefield, WV01.2007
Skills
- Emerging Technologies
- Operational efficiency
- Operations oversight
- Technical support management
- IT compliance
- IT asset management
- IT budgeting
- IT procurement
- Network administration
- Teamwork and collaboration
- Adaptability and flexibility
- IT operations management
Certification
Comptia A
Timeline
Director of Operations
Forensic Computers, Inc.
03.2016 - Current
Information Technology Manager, R&D
Forensic Computers, Inc.
06.2007 - 03.2016
IT Specialist
Forensic Computers, Inc.
06.2004 - 06.2007
MBA - International Business
Salem University
Bachelor of Science - Computer Science
Bluefield State College
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