Devon Hudson
Country Club Hills,IL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
Salon Manager
9 Ether Hair
11.2012 - Current
- Led initiatives to enhance salon productivity, boost sales, and elevate client satisfaction.
- Oversee daily salon operations to ensure a high-quality customer experience.
- Directed daily salon operations, focusing on appointment scheduling, customer service, and staff management.
- Coordinated team schedules and client bookings to optimize service efficiency.
- Provided specialized customer service and client consultations in a salon environment, including booking appointments, maintaining client accounts, and resolving inquiries.
- Promoted a customer-centric culture that prioritized satisfaction and service excellence.
- Created targeted marketing strategies to effectively promote salon services.
- Created marketing materials, managed social media, and supported management initiatives.
- Managed inventory and ordered supplies to ensure seamless salon operations.
- Generated detailed schedules, inventory, and sales reports to optimize operations.
- Prepared financial reports and payroll.
- Resolved client complaints and provided solutions promptly.
- Ensure compliance with health and safety regulations in the salon.
Recruiting coordinator
McKinley & Co.
01.2017 - 12.2022
- Functioned as the primary point of contact for candidates during the complete interview and hiring process. Providing a seamless and professional experience.
- Maintained and updated job requisitions in the Applicant Tracking System (ATS), screened candidates, scheduled phone and onsite interviews, and tracked progress throughout the hiring cycle.
- Coordinated employee onboarding and compliance documentation, facilitating integration and adherence to employment standards.
- Operated independently with minimal oversight while managing a high volume of candidates in a fast-paced hybrid environment.
- Identified recruitment sources through social media, networking, job postings, and proactive outreach.
- Collaborated with a team of coordinators to plan recruiting events and candidate engagement activities.
- Supported nurse candidate account management initiatives, combining HR, payroll, and operational tasks to optimize team efficiency and business outcomes.
- Supported employee engagement initiatives and conducted exit interviews to gather actionable feedback.
- Assisted in the development and implementation of HR initiatives and systems.
Sales Representative
Global Equipment
01.2012 - 07.2012
- Achieved daily and monthly sales goals by efficiently handling credit applications, processing orders, creating quotes, and converting quotes into completed sales.
- Educated customers on product features, specifications, and best-use recommendations, providing exceptional service and support throughout the sales process.
- Acted as help desk resource and personal shopper, troubleshooting issues, opening trouble tickets, processing purchase orders, and managing special-order requests to enhance customer satisfaction.
- Entered and managed customer orders via EDI systems, ensuring accurate and timely processing.
- Managed high-volume inbound and outbound calls via an ACD system.
- Coordinated logistics, shipping, and delivery for orders across U.S. and Canada, ensuring timely and accurate fulfillment to support customer needs.
- Researched products thoroughly and provided accurate, knowledgeable answers across a catalog of over 500,000 items sold online and through magazines.
Account collector
Credit Acceptance
01.2011 - 01.2012
- Placed and received collection calls and correspondence in fast-paced, goal-oriented collections department.
- Provided customer service for collection issues, processed and reviewed account adjustments, resolved client discrepancies, and coordinated payment arrangements.
- Established and maintained effective relationships with customer account holders to assist in bringing accounts current.
- Educate account holders of benefits and consequences of timely or late payments.
- Monitored and maintained assigned accounts.
- Customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing payments.
- Weekly and monthly reporting to the direct supervisor and participating in team planning meetings.
- Reporting on and analyzing the performance of existing clients and their credit.
Education
BACHELOR IN BUSINESS ADMINISTRATION -
Walden University
Minneapolis, MN07-2025
COSMETOLOGY LICENSE -
Capri School of Beauty Culture
Chicago, ILHigh School -
Rich East
Park Forest, ILSkills
- Salon operations management
- Customer relationship management
- Team leadership
- Onboarding and scheduling
- Inventory management
- Planning and organization
- Point of sale systems
- Salon software proficiency
- Microsoft Office applications
- Time management skills
- Effective communication strategies
- Problem-solving techniques
- Internal communication tools
- Account management
Timeline
Recruiting coordinator
McKinley & Co.
01.2017 - 12.2022
Salon Manager
9 Ether Hair
11.2012 - Current
Sales Representative
Global Equipment
01.2012 - 07.2012
Account collector
Credit Acceptance
01.2011 - 01.2012
BACHELOR IN BUSINESS ADMINISTRATION -
Walden University
COSMETOLOGY LICENSE -
Capri School of Beauty Culture
High School -
Rich East