LaNeisha Lewis
Carrollton,TX
Summary
Dedicated healthcare professional with a proven track record at Settlers Ridge Care Center, excelling in medication administration and patient care. Demonstrated expertise in controlled substance management and customer service has led to significant improvements in medication inventory accuracy. Skilled in critical care and relationship building, consistently achieving quality improvement goals while prioritizing patient safety and efficiency. Committed to advancing healthcare excellence through continuous improvement and innovative practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medication Aide
Settlers Ridge Care Center
Celina, TX
10.2024 - Current
- Administered medications to patients according to prescribed dosage and schedule, ensuring accurate documentation of medication administration
- Monitored patients for any adverse reactions or side effects from medications, promptly reporting any concerns to the healthcare team
- Maintained inventory of medications and supplies, restocking as needed to ensure availability for patient care
- Performed regular checks on medication carts or automated dispensing systems to verify accuracy of stock levels
- Followed established protocols for controlled substance management, including accurate documentation of controlled substances administered or wasted
- Ensured compliance with state regulations and facility policies related to medication administration practices
- Maintained confidentiality of patient information in accordance with HIPAA guidelines at all times
Medication Aide
William R. Courtney Texas State Veterans Home
Temple, TX
06.2023 - Current
- Passing medication to patients, also providing care for patients.
- Ability to assist in the full range of nursing care to patients and residents with physical and/or behavioral problems in a hospital, long-term care, or outpatient setting under the direction of a Registered Nurse and/or Licensed Vocational Nurse.
- Ability to communicate orally with patients, residents, families, interdisciplinary teams, and other personnel.
- Ability to recognize and react to emergent patient or resident care situations, and intervene while waiting for assistance.
- For example, recognizing the need for basic life support, controlling bleeding, and assisting with behavioral crises, etc.
CNA - Certified Nursing Assistant
Shiftkey
03.2020 - Current
- Nursing Staffing agency
- Sign up for shifts around TEXAS, CO, OK
- Ability to assist in the full range of nursing care to patients/residents with physical and/or behavioral problems in a hospital, long term care or outpatient setting under the direction of a Registered Nurse and/or Licensed Vocational Nurse/Licensed Practical Nurse
- Ability to communicate orally with patients/residents, families, interdisciplinary team and other personnel
- Ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance
- For example, recognizing need for basic life support, controlling bleeding and assisting with behavior crisis, etc.
Staffing Coordinator
Coral Rehabilitation and Nursing of McGregor
McGregor, TX
07.2024 - 08.2024
- Monitored staffing levels, addressed vacancies, and maintained detailed overtime records.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Managed recruitment process from job posting to interviewing and candidate selection.
- Kept labor costs and metrics within preset departmental budgets.
- Worked with human resources teams to align staffing decisions with regulatory standards.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Facilitated orientation sessions for new hires.
- Ensured diversity and inclusion goals were considered in the staffing process.
- Scheduled interviews between hiring managers and prospective employees.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Interviewed job applicants to obtain information on work history, education or job skills.
Certified Nursing Assistant
Department of Veterans Affairs
Waco, TX
02.2024 - 07.2024
- Conducted feeding and performed Accuchecks/vitals monitoring.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Supported non-ambulatory residents in range of motion exercises.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented activities and recorded information in EMR system.
- Responded quickly to emergency situations involving sudden illness or injury.
Medication Aide
Hewitt Rehab and Rehabilitation
Waco, TX
01.2024 - 03.2024
- Passing medication to residents on their scheduled times
- Assisting in dining room pass
- Sometimes assisting aides on the floor
Contact Agent
Blue Cross Blue Shield of IL
Waco, NM, TX
08.2021 - 08.2022
- Answer calls from providers to provide benefit eligibility on patients.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ensured compliance with federal and state regulations regarding insurance verification.
- Collaborated with healthcare providers to communicate insurance coverage and authorization details.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Verified record copies before handing each over to check for and remove unnecessary details.
Phlebotomist II
Carter Bloodcare
Waco, TX
12.2020 - 08.2021
- Overseeing a team of Phlebotomists I
- Making sure paperwork is accurate before sending it in
- Checking all blood samples with labeling
- Drawing blood and registering donors.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Identified needs of customers promptly and efficiently.
- Complied with company policies, objectives and communication goals.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Phlebotomist
Carter Bloodcare
Waco, TX
11.2018 - 12.2020
- Mobile phlebotomy going from different areas
- Screening donors and drawing blood.
- Maintained accurate records of collected specimens and test results.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Adhered to HIPAA guidelines regarding patient privacy.
- Educated patients on specimen collection procedures and post-draw care.
Patient Care Technician
Providence Health & Services
Waco, TX
01.2018 - 07.2019
- Ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance
- For example, recognizing need for basic life support, controlling bleeding and assisting with behavior crisis, etc
- Ability to assist in the full range of nursing care to patients/residents with physical and/or behavioral problems in a hospital, long term care or outpatient setting under the direction of a Registered Nurse and/or Licensed Vocational Nurse/Licensed Practical Nurse
- Ability to communicate orally with patients/residents, families, interdisciplinary team and other personnel
Cerified Nursing Assistant
Senior Care Centers
Waco, TX
01.2017 - 12.2017
- Ability to assist in the full range of nursing care to patients/residents with physical and/or behavioral problems in a hospital, long term care or outpatient setting under the direction of a Registered Nurse and/or Licensed Vocational Nurse/Licensed Practical Nurse
- Ability to communicate orally with patients/residents, families, interdisciplinary team and other personnel
- Ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance
- For example, recognizing need for basic life support, controlling bleeding and assisting with behavior crisis, etc.
Contact Representative
Department of Veterans
Waco, TX
10.2015 - 01.2017
- Submit refill order, renew prescriptions and track prescription for veterans and their families.
- Maintained a high level of professionalism when dealing with difficult customers.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Navigated through computer systems to review information and respond appropriately to callers.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Prevented key account losses by researching discrepancies and correcting problems.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supervisor
General Dynamics
Waco, TX
09.2014 - 10.2015
- Manage a team of 15+ agents
- Time keeping and card approval
- Call monitoring, coachings and holding meetings
- Analyzed call center data to identify areas of improvement in service delivery and productivity.
- Maintained a high level of professionalism among team members while providing guidance on how to handle challenging customer interactions.
- Monitored team performance and provided coaching to ensure adherence to company guidelines and quality standards.
- Provided excellent customer service to ensure customer satisfaction and loyalty.
- Provided feedback on agent performance through one-on-one sessions or group training sessions.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
CNA - Certified Nursing Assistant
Atrium of Bellmead
Waco, TX
06.2012 - 08.2014
- Ability to assist in the full range of nursing care to patients/residents with physical and/or behavioral problems in a hospital, long term care or outpatient setting under the direction of a Registered Nurse and/or Licensed Vocational Nurse/Licensed Practical Nurse
- Ability to communicate orally with patients/residents, families, interdisciplinary team and other personnel
- Ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance
- For example, recognizing need for basic life support, controlling bleeding and assisting with behavior crisis, etc.
Customer Service Representative
General Dynamics
Waco, TX
09.2013 - 06.2014
- Helping consumers apply for the affordable care act insurance
- Answer calls and working web chat.
Nursing Assistant
Hillcrest Baptist Medical
Waco, TX
02.2012 - 10.2013
- Helping patients with daily care, answering phones, input patient data, rd orders, making orders
Retention Customer Service Representative
Retention, Sprint
Temple, TX
02.2011 - 04.2012
- I assisted callers who was wanting to cancel their service
- A lot of the time I was upselling them and convincing them to stay with the company.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained records of customer interactions, transactions, comments and complaints.
- Escalated unresolved issues to the appropriate department for further investigation.
- Resolved customer complaints promptly and professionally.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High school or equivalent - Pharmacy Tech
TSTC
Waco, TX01.2013
Nursing -
Temple Junior College
Temple, TX01.2010
Skills
- Typing
- Vital Signs
- Medication administration
- Medical Records
- Phlebotomy
- Patient Care
- Medical Imaging
- Critical Care Experience
- Scheduling
- CPR Certified
- Customer service
- Laboratory Experience
- Infection Control Training
- Venipuncture
- Computer Operation
- Hospital Experience
- Caregiving
- Live Chat
- Medical terminology
- Microsoft
- Excel
- Word
- Fax
- 10 key
- Medication inventory
- Patient monitoring
- Controlled substance management
- Quality improvement
- Diabetes management
- Supply management
- Vital signs monitoring
- Drug preparation
Certification
- Certified Medication Aide, 10/01/23, Present
- CPR Certification
- Certified Phlebotomy Technician
- State Tested Nursing Assistant, 04/01/26
- BLS Certification
- CNA, 05/01/01, 04/01/26
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Certified Medication Aide
Settlers Ridge Care Center
10.2024 - Current
Staffing Coordinator
Coral Rehabilitation and Nursing of McGregor
07.2024 - 08.2024
Certified Nursing Assistant
Department of Veterans Affairs
02.2024 - 07.2024
Medication Aide
Hewitt Rehab and Rehabilitation
01.2024 - 03.2024
Medication Aide
William R. Courtney Texas State Veterans Home
06.2023 - Current
Contact Agent
Blue Cross Blue Shield of IL
08.2021 - 08.2022
Phlebotomist II
Carter Bloodcare
12.2020 - 08.2021
CNA - Certified Nursing Assistant
Shiftkey
03.2020 - Current
Phlebotomist
Carter Bloodcare
11.2018 - 12.2020
Patient Care Technician
Providence Health & Services
01.2018 - 07.2019
Cerified Nursing Assistant
Senior Care Centers
01.2017 - 12.2017
Contact Representative
Department of Veterans
10.2015 - 01.2017
Supervisor
General Dynamics
09.2014 - 10.2015
Customer Service Representative
General Dynamics
09.2013 - 06.2014
CNA - Certified Nursing Assistant
Atrium of Bellmead
06.2012 - 08.2014
Nursing Assistant
Hillcrest Baptist Medical
02.2012 - 10.2013
Retention Customer Service Representative
Retention, Sprint
02.2011 - 04.2012
- Certified Medication Aide, 10/01/23, Present
- CPR Certification
- Certified Phlebotomy Technician
- State Tested Nursing Assistant, 04/01/26
- BLS Certification
- CNA, 05/01/01, 04/01/26
High school or equivalent - Pharmacy Tech
TSTC
Nursing -
Temple Junior College
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