Devon Jackson
Rochester,NY
Summary
Direct Support Professional with Certified Nursing Assistant (CNA) training, providing individualized support to people with intellectual and developmental disabilities. Delivers personal care, ADL support, transportation, and community integration while following care plans and maintaining a safe, respectful environment. Encourages independence, daily routines, and meaningful participation in home and community settings.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Direct Support Professional
Christian Heritage Services
04.2025 - Current
- Provide individualized support to people with intellectual and developmental disabilities to promote independence, dignity, and quality of life.
- Assist individuals with daily living activities, personal care, household tasks, and preparation for daily routines.
- Provide transportation and support participation in community activities and social interactions.
- Maintain a clean, safe, and supportive environment while following individual care plans and organizational procedures.
- Encourage independence, personal growth, and participation in meaningful activities.
Machine Operator
STUDCO Building Systems
03.2023 - 12.2024
- Set up, operated, and monitored industrial machinery in a manufacturing environment.
- Performed quality checks to ensure products met established standards.
- Adjusted machine settings as needed to maintain production efficiency and product quality.
- Followed workplace safety procedures and maintained an organized work area.
- Worked collaboratively with team members to meet production goals.
Overnight Stocker
Walmart
02.2022 - 01.2023
- Restocked merchandise and organized shelves to prepare the store for opening.
- Sorted, organized, and replenished inventory in the stockroom.
- Maintained clean and orderly sales-floor and storage areas.
- Completed stocking assignments efficiently while following safety procedures.
Cashier
Burlington Coat Factory Department Store
08.2020 - 12.2020
- Delivered friendly and professional customer service.
- Operated the cash register and processed customer transactions accurately.
- Scanned merchandise, handled payments, and bagged purchases when needed.
- Responded to customer questions and helped resolve transaction-related concerns.
Radio Station Intern
103.9 WDKX
07.2018 - 08.2019
- Assisted with daily station operations and general responsibilities.
- Participated in on-air discussions alongside radio hosts.
- Engaged with community members during station events and outreach activities.
- Developed communication, teamwork, and public interaction skills.
Education
High School Diploma -
University Preparatory Charter School
Rochester, NY06.2019
Skills
- Certified nursing assistant (CNA)
- Direct support & person-centered care
- Patient & resident care
- Activities of daily living (ADLs)
- Personal care assistance
- Working with individuals with developmental disabilities
- Caregiving
- Safety & infection prevention
Direct Support Practice
Clinical Safety & Response
- Transfer assistance
- Vital signs monitoring
- CPR & BLS certification
- First aid certification
- Transportation & community integration
- Behavioral support
- De-escalation techniques
- Shift handoff communication
- Progress notes documentation
Care Coordination
Accomplishments
Project Ready Case Competition – National Urban League Youth Leadership Summit
July 2016
In July 2016, I traveled to Baltimore with my team to participate in the National Urban League’s Project Ready Case Competition. Through project-based learning, we researched community challenges, developed practical solutions, and presented our findings, earning Runner-Up. This experience strengthened my research, problem-solving, teamwork, and presentation skills.
Certification
Certified Nursing Assistant (CNA), Apr 2026
Dale Carnegie Course – Leadership and Communication Development, Jul 2017
Valid Driver’s License
Timeline
Direct Support Professional
Christian Heritage Services
04.2025 - Current
Machine Operator
STUDCO Building Systems
03.2023 - 12.2024
Overnight Stocker
Walmart
02.2022 - 01.2023
Cashier
Burlington Coat Factory Department Store
08.2020 - 12.2020
Radio Station Intern
103.9 WDKX
07.2018 - 08.2019
High School Diploma -
University Preparatory Charter School