Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Devon James

Devon James

Upper Darby,United States

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, notably at Target and GameStop. Skilled in guest relations and basic accounting, I excel in leveraging exceptional communication to boost brand awareness and drive results. Successfully negotiated to reduce costs by optimizing benefits enrollment, demonstrating a blend of analytical and interpersonal prowess.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Target Team Member

Target
01.2024 - 07.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Senior Guest Advisor

GameStop
03.2023 - 01.2024
  • Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.
  • Increased repeat business through exceptional customer service and attention to detail in all interactions.
  • Streamlined check-in and check-out procedures for a more efficient guest experience.
  • Developed strong relationships with local businesses, resulting in mutually beneficial partnerships and enhanced guest experiences.

Pharmacy Technician

Rite Aid
01.2023 - 03.2023
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Front of House Staff Member

Temple Performing Arts Center
12.2019 - 02.2022
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Streamlined front of house operations by implementing effective organization and communication strategies with team members.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.

Student Caller

Wilson-Bennett Technology, Inc.
06.2019 - 12.2019
  • Enhanced caller engagement by utilizing strong communication skills and active listening techniques.
  • Increased fundraising efforts by maintaining a positive attitude and persuasive approach during calls.
  • Established rapport with prospective donors, resulting in successful monetary contributions to the institution.
  • Improved call efficiency by adhering to standardized scripts and guidelines while adapting to individual situations.

Education

Bachelor of Arts - Psychology

Temple University
05.2022

Skills

  • Flexible schedule

  • Leadership qualities

  • Workplace safety

  • Money handling

  • Computer skills

  • Organizing work stations

Accomplishments

  • Customer Service Champions of 2023 by GameStop
  • Supervised team of 5 staff members.
  • Presented Capstone Research to 2022 Temple Symposium

Certification

  • Tax Preparer Training - H&R Block

Timeline

Target Team Member

Target
01.2024 - 07.2025

Senior Guest Advisor

GameStop
03.2023 - 01.2024

Pharmacy Technician

Rite Aid
01.2023 - 03.2023

Front of House Staff Member

Temple Performing Arts Center
12.2019 - 02.2022

Student Caller

Wilson-Bennett Technology, Inc.
06.2019 - 12.2019

Bachelor of Arts - Psychology

Temple University

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