Summary
Overview
Work History
Education
Skills
Timeline
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Devon Jones

Tulsa,Oklahoma

Summary

Proven Manager of Operations at Snatch Worthy Wigs, adept in complaint resolution and fostering strong customer relationships, significantly enhancing customer satisfaction. Skilled in research and creative problem-solving, I excel in driving operational improvements. My background also includes impactful roles in customer service and security, showcasing my adaptability and verbal communication prowess. Currently enrolled in Tulsa Community college pursuing my BSn in nursing, and am also planning to receive my BBA in business administration.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Dollar General Market
Tulsa, Oklahoma
11.2024 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Developed strong customer relationships to encourage repeat business.

Security Officer

Bok Center
Tulsa, Oklahoma
02.2022 - 08.2023
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Responded to alarms and conducted investigations as required.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Reported safety hazards for remediation response.

Manager of Operations

Snatch Worthy Wigs
Tulsa, Oklahoma
03.2021 - 06.2022
  • Conducted market research to identify opportunities for operational improvements and expansion.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Education

High School Diploma -

Kipp Tulsa University Prep
Tulsa, OK
05-2024

BBA - Buiness

Tulsa Community College
Tulsa, OK

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Research
  • Complaint handling
  • Verbal and written communication
  • Product knowledge
  • Live chat support
  • Customer service
  • Adaptive team player
  • Training development aptitude
  • Sales expertise
  • Creative problem solving

Timeline

Customer Service Representative

Dollar General Market
11.2024 - Current

Security Officer

Bok Center
02.2022 - 08.2023

Manager of Operations

Snatch Worthy Wigs
03.2021 - 06.2022

High School Diploma -

Kipp Tulsa University Prep

BBA - Buiness

Tulsa Community College

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Devon Jones