Summary
Overview
Work History
Skills
Referencesavailable
Certification
Timeline
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DEVON JORDAN

DEVON JORDAN

Boston,Ma

Summary

As a dedicated hard worker who takes pride in their work; I believe my talent, enthusiasm and passion to win can be an added asset for your company, through the display of my strong skill-sets within Facilities Operations, Space Planning, Service Consultation, Delivery & Logistics at a high level, for a full-time position with the intent to grow professionally and financially

Overview

14
14
years of professional experience
1
1
Certification

Work History

Automotive Service Writer

Boch Toyota
Norwood, MA
01.2024 - 07.2024
  • Proficient knowledge of CDK & myKaarma
  • Proficient knowledge of Dealer Daily
  • Utilize strong written and verbal communication skills to successfully articulate the necessity of the repair in a way that the customer fully understands
  • Maintained consistent and open lines of communication with customers, advisors, and technicians to ensure successful repair outcomes.
  • Maintained an average CXi (customer survey) percentage of 4.75 out of 5
  • Diligently recorded and monitored current repairs, ensuring adherence to promised completion timeframe for customers' satisfaction
  • Performed intake inspection and verified compliance with Toyota's quality intake assessment
  • Self-starter and quick thinker with high attention to detail who thrives in ambiguous and rapidly changing situations

Space Planning Senior Associate| Facilities Supervisor

Athenahealth
Watertown, MA
06.2013 - 01.2024
  • Solely accountable for the successful implementation, management, and maintenance of two space management systems: "Centerstone" (2013-2019) and "iOffice" (2019-2024), ensuring their perpetual upkeep and accuracy.
  • Collaborated with HR and Finance departments to gain insights into hiring projections, adapting space planning strategies accordingly
  • Offered guidance and support to Executive leadership in strategic decision-making for site planning, development, and environmental review.
  • Executed the negotiation, administration, and management of service contracts while reviewing relevant documents, reports, and work products.
  • Handled all aspects of departmental moves, from furniture installation to reconfiguration and small renovation projects
  • Led the implementation of Hummingbird, a Space Reservation System designed to facilitate seat reservations for end-users during Covid-19 pandemic.
  • Made it a point to consistently demonstrate proactive approach when it came to operational standards, communication and cost management

Facilities & Office Services Senior Team Lead

Novartis Institutes for Biomedical Research
02.2010 - 06.2013
  • Handled a wide range of responsibilities including managing shipping logistics, processing supply orders, coordinating mailings through US Postal Services, and overseeing conference room A/V needs.
  • Successfully maintained vendor, service provider, and landlord relationships to guarantee punctual invoicing and payment
  • Delegated tasks and assignments to subordinates and monitored their performance
  • Maintained oversight of clerical and administrative assignments for the entire office, in addition to reviewing and approving requests for office supplies
  • Executed tasks using a diverse range of functional equipment like multi-function Xerox and Canon printers, scanners, bates label machines, sortation machinery, and other office service equipment

Skills

  • Salesforce
  • Sharepoint
  • CDK
  • myKaarma
  • Dealer Daily
  • TSD Rental
  • Stratus Warranty
  • Centerstone
  • iOffice
  • NetSuite
  • Microsoft Applications (PowerPoint, Word, Excel, Office etc)
  • Excellent interpersonal and organizational skills with the ability to relentlessly prioritize
  • Estimating costs
  • Warranty processing
  • Repair order writing
  • Strong phone etiquette
  • 4 Years of Call Center (Inbound)
  • Service Scheduling
  • Status reports maintenance
  • Space planning
  • Data collection
  • Occupancy tracking
  • Forecasting
  • Space utilization
  • Contract management
  • Planning coordination
  • Project management
  • Facility management software implementation
  • Space reservation system implementation
  • Operational standards
  • Communication
  • Cost management
  • Shipping procedures
  • Supply orders
  • Requisition
  • Mailings
  • Conference room A/V
  • Office policies
  • Vendor management
  • Invoice management
  • Task delegation
  • Performance monitoring
  • Clerical and administrative tasks
  • Office supply management
  • Customer service
  • Complaint handling
  • Inventory management
  • Email system usage
  • Estimating

Referencesavailable

True

Certification

  • November 2023 to November 2024
  • Vehicles rated for over 10K pounds with commercial license plate

Timeline

Automotive Service Writer

Boch Toyota
01.2024 - 07.2024

Space Planning Senior Associate| Facilities Supervisor

Athenahealth
06.2013 - 01.2024

Facilities & Office Services Senior Team Lead

Novartis Institutes for Biomedical Research
02.2010 - 06.2013
  • November 2023 to November 2024
  • Vehicles rated for over 10K pounds with commercial license plate

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DEVON JORDAN