Devon Knapp
Browns Mills,New Jersey
Summary
Proven Sales and Operations Expert with a decade of experience at RONETCO SHOPRITE, adept at leveraging exceptional communication and Microsoft Excel skills to drive customer engagement and efficiently manage inventory. Excelled in enhancing store operations and contributing to loss prevention, maintaining meticulous attention to detail and a commitment to superior customer service.
Overview
11
11
years of professional experience
Work History
CASHIER/SALES ASSOCIATE
ABOUT THE HOUSE
12.2021 - 12.2023
- Greeted customers and offered assistance to help find specific products
- Utilized strong communication skills to interact effectively with colleagues and customers
- Provided friendly, courteous service to all customers in a timely manner
- Processed sales through store POS system, adhering to company checkout standards
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
- Developed an understanding of retail operations including inventory management, stocking shelves, merchandising displays, store cleaning and maintenance.
- Worked with a close knit team of 8 to promote excellent customer service as well as set up displays
SALES ASSOCIATE
RONETCO SHOPRITE
09.2012 - 12.2021
- Organized merchandise displays to promote higher levels of customer engagement
- Maintained inventory records for restocking purposes
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Helped customers find and select products
- Followed checklist to complete retail store opening and closing activities
- Supported loss prevention by helping identify theft.
- Managed both day crew and night crew teams to ensure displays were filled, product ordered and expiration dates were checked
ADMINISTRATIVE ASSISTANT
RONETCO SHOPRITE
09.2012 - 12.2021
- Located and attached appropriate files to incoming correspondence requiring replies
- Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access
- Compiled data from various sources into organized reports for review by management team
- Searched for information in company databases or online to answer questions or resolve problems
- Proofread documents for grammar accuracy prior to submission
- Troubleshot minor problems and reported larger technical issues.
DEPARTMENT MANAGER
RONETCO SHOPRITE
09.2012 - 12.2021
- Maintained accurate inventory records, ensuring all products were accounted for at all times
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
- Monitored store operations on a daily basis, providing guidance when needed
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Delivered excellent customer service, driving quality shopping experiences
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Managed a team of 20 and was responsible for scheduling and meeting staffing needs.
CUSTOMER SERVICE ASSOCIATE
RONETCO SHOPRITE
09.2012 - 12.2021
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Computed sale prices and totaled purchases with POS system or cash register
- Coordinated with other departments to verify customer order fulfillment
- Monitored customer feedback and confirmed customer satisfaction
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems.
- Helped assist the department manager with a team of 20 to ensure tasks were done, customer needs were met, as well as staffing needs.
CASHIER
RONETCO SHOPRITE
09.2012 - 12.2021
- Used POS system to complete purchases for customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Operated the POS system efficiently to ensure accurate transactions
- Supported other departments within the store by providing assistance when needed
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Processed cash, check, and credit cards for customer purchases.
Education
ASSOCIATE OF ARTS AND SCIENCES -
Sussex County Community College
01.2001
Skills
Merchandising Intermediate
Customer Service Expert
Loss Prevention Intermediate
Operations Intermediate
Cleanliness Expert
Sales Intermediate
Microsoft Office Expert
Cash Register Expert
Microsoft Excel Intermediate
Reading Comprehension Expert
Inventory Management Expert
Grammar Intermediate
Floor Management Intermediate
Counters (Digital) Expert
Management Intermediate
Data Entry Expert
Closing (Sales) Expert
Communications Expert
Timeline
CASHIER/SALES ASSOCIATE
ABOUT THE HOUSE
12.2021 - 12.2023
SALES ASSOCIATE
RONETCO SHOPRITE
09.2012 - 12.2021
ADMINISTRATIVE ASSISTANT
RONETCO SHOPRITE
09.2012 - 12.2021
DEPARTMENT MANAGER
RONETCO SHOPRITE
09.2012 - 12.2021
CUSTOMER SERVICE ASSOCIATE
RONETCO SHOPRITE
09.2012 - 12.2021
CASHIER
RONETCO SHOPRITE
09.2012 - 12.2021
ASSOCIATE OF ARTS AND SCIENCES -
Sussex County Community College