DEVON KRAUS
Worcester,MA
Summary
An enthusiastic and motivated professional with a passion for helping students reach their full potential!
Overview
6
6
years of professional experience
Work History
Employment Specialist
The Guild For Human Services
Concord, MA
08.2023 - Current
- Assist students to develop their professional workplace skills to reach their full potential.
- Scheduling and conducted new employee orientations, work shifts, and trainings.
- Recording and analyzing employment-related data and preparing reports.
- Providing ongoing support and coaching to students throughout their shifts.
- Evaluating effectiveness of existing programs by analyzing data from past placements; identifying areas for improvement.
Customer Satisfaction/Office Manager
The Grout Geeks
Richmond, VA
03.2021 - 08.2023
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored inventory levels and placed orders when needed.
- Processed invoices for payment using accounting software applications.
- Identified areas of improvement in the customer service process and recommended changes as needed.
Administrative Assistant
Alto LLC
Baltimore, MD
12.2018 - 02.2021
- Compiled data from various sources into organized reports for review by management team.
- Scheduled appointments between clients and customers and internal staff members.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
Education
Social Science for Education
George Mason University
01.2017
Social Science for Education
Radford University
01.2015
Northern VA Community College
08.2014
Skills
- Ability to Multitask
- Ability to Work in a Team
- Ability to Work Under Pressure
- Adaptability
- Communication Skills
- Computer Skills
- Creativity
- Crisis Prevention and Intervention
- Data Entry
- Decision Making
- Problem Solving
- Quick to learn a new skill
- Report Writing
- Spreadsheet Management
- Strong interpersonal skills
References
Elise Fair (current supervisor): (508)-380-1521
Tony Colliard (former supervisor @ The Grout Geeks): (804)-640-9434
Alexander Iglesias (former supervisor @ Alto LLC): (703)-727-7253
Timeline
Employment Specialist
The Guild For Human Services
08.2023 - Current
Customer Satisfaction/Office Manager
The Grout Geeks
03.2021 - 08.2023
Administrative Assistant
Alto LLC
12.2018 - 02.2021
Social Science for Education
George Mason University
Social Science for Education
Radford University
Northern VA Community College
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