DEVON LACY
Pflugerville,TX
Summary
Innovative Prompt Engineer recognized for high productivity and efficient task completion. Specialized in algorithm development, data analysis, and system optimization to enhance operational workflows. Excel at problem-solving, effective communication, and adaptability, ensuring seamless integration of cutting-edge solutions into existing systems.
Overview
9
9
years of professional experience
Work History
Prompt Engineer | LLM Analyst
GLOBALLOGIC INC.
Austin, USA
04.2023 - Current
- Analyze and design technical content to be written in a consistent way, and automatically published to various Google LLMs such as Gemini and Bard.
- Determine how content needs to be structured and tagged to support AI, chatbots, natural language generation and automatic content generation.
- Optimize existing processes and provide ongoing feedback on tools and policies.
- Communicate Google Project Magi concepts in simple terms to trainees.
- Develop and coordinate media campaigns by managing project milestones, deadlines, and serving as a liaison for project owners.
- Provide regular updates on project status, progress, and changes.
- Identify potential project risks and develop mitigation strategies.
- Address issues and obstacles as they arise to minimize impact on project outcomes.
- Understanding of digital and social media metrics to evaluate the effectiveness of campaigns and modify strategies as necessary.
- Promote a positive workplace culture and communication between employees and HR.
- Conduct interviews and facilitate onboarding procedures.
- Implement and oversee performance evaluation processes.
- Assist managers with setting goals, providing feedback, and addressing performance issues.
- Address and resolve employee concerns, conflicts, and grievances.
SEO Analyst
AUSTIN PROMOTIONS COMPANY
Austin, USA
09.2022 - 03.2023
- Demonstrate knowledge of media relations, SEO, content marketing, and social media marketing.
- Strong issues management, listening, quality-control, research, project management, creative thinking, and problem-solving skills.
- A knowledge and understanding of the shifting media landscape.
- Champion best practices for content quality, trust, and E-E-A-T across teams and surfaces
Media/Marketing Committee
GM FINANCIAL
Arlington, USA
08.2018 - 04.2022
- Organize and prepare written and oral communication such as newsletters, presentations, flyers, and dissemination to various digital and media outlets, and social media platforms.
- Conduct thorough keyword research to identify high-value search terms and optimize content strategies.
- Analyze keyword performance and adjust strategies accordingly.
- Collaborate with content creators to develop SEO friendly content that aligns with target keywords and improves organic search visibility.
Diversity Equity and Inclusion Specialist
GM FINANCIAL
Arlington, USA
08.2018 - 04.2022
- Develop company-wide diversity, equity, and inclusion programs.
- Training hiring managers and HR staff on how to select, manage, evaluate, and retain diverse employees.
- Design social media content to develop diversity metrics and talent pipelines for reporting and return on investment.
Customer Experience Advocate
GM FINANCIAL
Arlington, USA
09.2016 - 08.2018
- Manage portfolios of auto loans financed by GM Financial and negotiate payment terms and conditions with borrowers.
- Coach new-hire Customer Service Representatives in company policies and procedures for account management, customer service, payment processing, and address changes.
- Coordinated a wide range of communication projects for staff newsletters and policy changes.
Education
Master of Arts Degree - Communications
Dallas Baptist University
Dallas, Texas05.2018
Bachelor of Business Administration Degree - Marketing
Jarvis Christian College
Hawkins, Texas05.2015
Skills
- AI content optimization
- Content structuring
- Machine learning algorithms
- Chatbot development
- Natural language processing
- Content marketing
Timeline
Prompt Engineer | LLM Analyst
GLOBALLOGIC INC.
04.2023 - Current
SEO Analyst
AUSTIN PROMOTIONS COMPANY
09.2022 - 03.2023
Media/Marketing Committee
GM FINANCIAL
08.2018 - 04.2022
Diversity Equity and Inclusion Specialist
GM FINANCIAL
08.2018 - 04.2022
Customer Experience Advocate
GM FINANCIAL
09.2016 - 08.2018
Master of Arts Degree - Communications
Dallas Baptist University
Bachelor of Business Administration Degree - Marketing
Jarvis Christian College