Summary
Overview
Work History
Education
Skills
Timeline
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Devon Lloyd

Student And Full-time Homemaker
Newport,MI

Summary

Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Rideshare Driver

Uber
01.2023 - 01.2024
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Followed company guidelines and policies when interacting with passengers.
  • Responded to passenger concerns and complaints politely and professionally.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Navigated efficiently through heavy traffic, optimizing ride durations.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Improved earnings through strategic scheduling during peak demand times.
  • Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
  • Reinforced rideshare company's reputation through professional conduct and exceptional service.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Ghostwriter

Candi Fox
11.2021 - 01.2023
  • Adapted writing styles to suit various target audiences, generating more effective communication results.
  • Showcased versatility in writing across diverse subjects, including business, technology, finance, healthcare, travel, lifestyle, among others.
  • Collaborated with clients to develop engaging content strategies and achieve their communication goals.
  • Contributed valuable insights during brainstorming sessions that ultimately enhanced the quality of final deliverables.
  • Conducted thorough research to ensure factual accuracy and credibility in all written works.
  • Improved overall readability of written works by employing strong editing skills and attention to detail during the revision process.
  • Maintained a keen eye for detail, resulting in polished final drafts free from grammatical errors and inconsistencies.
  • Enhanced client satisfaction by delivering high-quality written content tailored to their specific needs.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

Office Manager

Tate's Affordable Lawn Care
03.2021 - 11.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Member Service Representative

Planet Fitness
06.2020 - 02.2021
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Built rapport with members by engaging in genuine conversations and demonstrating commitment to their financial wellbeing.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Car Porter

ProStaff USA
08.2018 - 03.2020
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
  • Increased efficiency of service department by shuttling vehicles between service bays and parking lots.
  • Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Maintained safe work environments by adhering to company safety protocols and reporting any hazards or issues.
  • Maintained clean, tidy and safe work environment.

Education

Bachelor of Arts - English And Creative Writing

Southern New Hampshire University
Hooksett, NH
05.2024 - Current

Medical Assistant Certification And Diploma - Medical Assisting

Dorsey School of Business
Southgate, MI
06.2014 - 05.2015

Skills

Safe Driving

Passenger transportation

Cleanliness

Data Entry

Organizational Skills

Customer Service

Punctuality

Vehicle Maintenance

Customer Engagement

Adaptive writing style

Grammar Expertise

Exceptional Writing

Complaint Handling

Account Management

Timeline

Bachelor of Arts - English And Creative Writing

Southern New Hampshire University
05.2024 - Current

Rideshare Driver

Uber
01.2023 - 01.2024

Ghostwriter

Candi Fox
11.2021 - 01.2023

Office Manager

Tate's Affordable Lawn Care
03.2021 - 11.2021

Member Service Representative

Planet Fitness
06.2020 - 02.2021

Car Porter

ProStaff USA
08.2018 - 03.2020

Medical Assistant Certification And Diploma - Medical Assisting

Dorsey School of Business
06.2014 - 05.2015

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Devon LloydStudent And Full-time Homemaker