Summary
Overview
Work History
Education
Skills
Timeline
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Devon Lord

West Des Moines

Summary

Knowledgeable and dedicated professional with strong experience in the Sales and Customer Service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Scribe

Scribeamerica
02.2025 - 05.2025
  • Used EPIC to input information into computerized patient record system.
  • Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
  • Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
  • Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
  • Accompanied physicians throughout the day in fast-paced, stressful environments.

Outside Sales Support

Acme Tools
01.2023 - 02.2025
  • Increased sales revenue by implementing effective market strategies and building strong relationships with clients.
  • Supported all departments of the store, including warehouse functions, helped B2C customers, delivery service, and assisted B2B customers.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

Account Executive

Express Logistics
03.2021 - 12.2021
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Proficient with CRM and Sales Force programs
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Met and exceeded sales goals and performance expectations each month

Carrier Procurement Specialist

XPO Logistics
08.2020 - 02.2021
  • Maintained effective and lasting carrier relationships through dynamic communication, collaboration and intelligent questioning skills.
  • Led the team in profit margin during initial 3 months of employment with an average of $346 per shipment per month through the utilization of effective communication and negotiation.
  • Effectively increased successful, on-time deliveries by assuring carriers set up automatic tracking through XPO systems.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Server

Firebirds
12.2016 - 07.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Creates a warm dining environment for guests by providing friendly service and exceeding guest expectations.
  • Maintains appearance of restaurant and ensures quality presentation of entrees while upholding sanitation regulations required in food service.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Manages up to 30 guests' needs at once, effectively efficiently to provide excellent customer service and drive sales.

Education

Bachelor of Science - Health Sciences Clinical and Applied Sciences

Drake University

Skills

  • Relationship building and management
  • Leadership Development
  • Sales Expertise
  • Cold Calling Experience
  • Strong Communicator with emphasis on long term relationships
  • Strong Organization Skills
  • Proficiency in Microsoft Office
  • Detail and Result-Oriented
  • Strong Problem Solving Abilities
  • Experience with CRM and S2K
  • Price Quoting

Timeline

Scribe

Scribeamerica
02.2025 - 05.2025

Outside Sales Support

Acme Tools
01.2023 - 02.2025

Account Executive

Express Logistics
03.2021 - 12.2021

Carrier Procurement Specialist

XPO Logistics
08.2020 - 02.2021

Server

Firebirds
12.2016 - 07.2020

Bachelor of Science - Health Sciences Clinical and Applied Sciences

Drake University

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