Devon Mackey
Alsip,IL
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong sense of hospitality , integrity , and comradery!
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Hampton Inn By Hilton
10.2023 - Current
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Front Office Manager
Holiday Inn
11.2022 - 10.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Coached employees through day-to-day work and complex problems.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Created, prepared, and delivered reports to various departments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Office Supervisor
Holiday Inn Express
03.2020 - 11.2022
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Achieved high-quality service by maintaining open communication channels among team members.
- Ensured compliance with all relevant local regulations regarding hotel operations and safety protocols.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Supervisor
Starbucks
07.2017 - 03.2020
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Education
Mass Communications - Digital Media
Southern Illinois University
CarbondaleSkills
- Staff Management
- Operations Management
- Staff Development
- Employee Relations
- Workflow Coordination
- Teamwork and Collaboration
- Customer Service
- Customer Relations
- Quality Assurance
Hobbies
- Photography
- Video Production
- Music Production
- Trying new food
- Web Design
- Graphic Design
- Reading
- Song Writing
Timeline
Assistant General Manager
Hampton Inn By Hilton
10.2023 - Current
Front Office Manager
Holiday Inn
11.2022 - 10.2023
Front Office Supervisor
Holiday Inn Express
03.2020 - 11.2022
Supervisor
Starbucks
07.2017 - 03.2020
Mass Communications - Digital Media
Southern Illinois University