Devon McCoy
Houston,TX
Summary
Self-motivated, team-oriented, innovative problem solver with analytical skills, looking for an opportunity in corporate finance. Strong verbal and written communication skills. I attend Bethune-Cookman University to pursue my degree in Business Administration with a minor in Finance. Throughout my career, I have accomplished many goals! I served as the president and vice president for both of the organizations I'm apart of and have acquired an Health insurance license to diversify my portfolio. Currently a Branch manager with Enterprise and it has been great experience, an I have been able to learn to run a business the most efficient way minimizes cost of operations. Having the organization and skills to be able to lead a team in the right direction Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
ENTERPRISE RENT-A-Car
02.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Champs sports
01.2017 - 01.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Shift Manager Assistant
Amazon
05.2017 - 04.2018
Receiving/stock
Lowes
01.2015 - 01.2016
- Trained new employees on standard operating procedures, ensuring consistent work performance across the entire receiving team.
- Supported sustainability initiatives by properly disposing of packaging materials and recycling whenever possible.
- Ensured accurate inventory management through meticulous record-keeping and regular communication with other warehouse staff.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
- Strengthened supplier relationships through courteous interactions during deliveries, addressing concerns or issues promptly if they arose.
Education
Bachelor of Business Administration - Finance
BETHUNE-COOKMAN UNIVERSITY, COLLEGE OF BUSINESS AND ENTREPRENEURSHIP
Daytona Beach, FL12.2019
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Opening and closing procedures
- Training and mentoring
- Team Development
- Customer Service
- Problem-Solving
- Tech-Savvy
Additional Information
President (Progressive Black Men Inc.), Keeper of records & Vice President (Kappa Alpha Psi), Health Insurance 214 line, Microsoft Office, Salesforce, analytical thinking, problem solving, Experience in Public Speaking, Presenting, structure & organization, Kappa Alpha Psi Fraternity Inc., PBM (Progressive Black Men Inc.)
Timeline
Assistant Manager
ENTERPRISE RENT-A-Car
02.2020 - Current
Shift Manager Assistant
Amazon
05.2017 - 04.2018
Sales Associate
Champs sports
01.2017 - 01.2019
Receiving/stock
Lowes
01.2015 - 01.2016
Bachelor of Business Administration - Finance
BETHUNE-COOKMAN UNIVERSITY, COLLEGE OF BUSINESS AND ENTREPRENEURSHIP