Devon McDEvitt

• Monitored office supply stock levels and placed timely orders for replenishment.
• Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
• Operated photocopiers and scanners, facsimile machines and personal computers.
• Greeted visitors, determined their needs and directed them to the appropriate personnel.
• Inventoried and ordered materials, supplies and services.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Assisted with special projects as needed by researching information on the internet or through other sources.
• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
• Maintained an organized filing system of paper documents and electronic files.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Scheduled and confirmed appointments.
• Answered phones and routed voicemails to respective employees.
• Scheduled appointments utilizing EPIC.

• Responsible for preparing referrals and obtaining pre-certifications as required.

• Sorted and routed mail, memos and phone messages.
• Handling inbound calls from internal inbound and external outbound customers.
• Take patient inquires and forward to appropriate office for a call back.
• Obtaining patient information and entering data into scheduling system
• Using patient reactivation system to call and schedule former patients.
• Evaluate patient problem to determine whether a call back or scheduling would be appropriate.
• Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances
• Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.
• Respond to patient complaints appropriately, or refer to supervisor as needed.

• Organized timely and accurate referrals to help patients obtain health care services and access available resources.
• Ensured compliance with all relevant laws and regulations governing patient access activities.
• Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
• Adhered to HIPAA guidelines when handling confidential patient information.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Maintained accurate patient records, including registration data in computer systems.
• Documented patient counters in hospital system and initiated follow-up actions.