Devon Mellesh
Webster,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
8
8
years of professional experience
Work History
Secretary
Holy Trinity Church
03.2020 - 07.2022
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Offered technical support and troubleshot issues to enhance office productivity.
- Composed inter-office correspondence and provided product and service information to customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Dining Room Attendant
Paner Bread
10.2019 - 12.2019
- Monitored dining room inventory and replenished as necessary.
- Assisted customers with carry-out service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored dining room and bar areas for signs of overcrowding.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
Bakery Associate
Wegmans
05.2014 - 06.2015
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Used utensils and equipment to portion, wrap and display bakery items.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Measured and mixed ingredients accurately to assist in baking process.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Associate of Arts - Digital Media
Finger Lakes Community College
Canandaigua, NY06.2015
Skills
- Customer Relations and Communications
- Interoffice Communications
- Digital File Management
- Complex Problem-Solving
- Issue Response and Resolution
- Office Supplies and Inventory
- Multitasking and Time Management
- File Management
- Organizing and Categorizing Data
- Document and File Management
- Confidentiality and Data Protection
- Research and Analytical Skills
- Business Correspondence
- Verbal and Written Communication
- Google Docs
- Microsoft Office
- Keyboarding Skills
- Data Verification
- Running Errands
- Time Management
- Confidentiality Understanding
- Organization
- Email Correspondence
pianist, digital illustrator, music producer, singer
I
Hobbies
I'm a pianist who is learning music production in my spare time. I'm also a digital illustrator and photographer.
Timeline
Secretary
Holy Trinity Church
03.2020 - 07.2022
Dining Room Attendant
Paner Bread
10.2019 - 12.2019
Bakery Associate
Wegmans
05.2014 - 06.2015
Associate of Arts - Digital Media
Finger Lakes Community College
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