Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devon Miller

North Liberty,IN

Summary

I am a knowledgeable Field Service Technician that offers almost 3 years of troubleshooting and repair experience with advanced technical knowledge. My current job specializes in traveling all over the U.S. to install retrofit upgrades to the vehicles that our main plant builds the truck bodies on. I have been dependable and service driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs. I am also hardworking with extensive experience servicing, troubleshooting and repairing equipment. Identifying problems and using appropriate resources to find solutions is a key component of my job. I am a dedicated employee known for punctuality, while pursuing employment options where good customer service and positive attitude will make a difference. I have been a dependable professional with strong background installing, maintaining and repairing systems and components. Maintaining equipment safety and performance with in-depth inspections and corrections. Being dedicated to quality and always professional. It has been imperative to be an attentive driver with strong knowledge of local routes and traffic patterns while monitoring road conditions and construction areas to maintain schedule adherence. I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

I am a husband and father of two. I am currently looking for a job that will allow me to be home every day so that I can be present for my family while still being able to provide.

Overview

7
7
years of professional experience

Work History

Field Service Technician

Utilimaster
08.2020 - Current
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Observed field safety protocols to prevent injuries and accidents.
  • Communicated with vendors, upper management and peers.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Trained customers on equipment after installation.
  • Handled telephone support calls to determine issues and provide solutions.
  • Disassembled and reassembled hydraulic, pneumatic and mechanical equipment for inspection.
  • Explained and demonstrated equipment operations to customer.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Documented repair methods and maintenance processes to improve support analysis.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Explained and recommended service options to customers and detailed costs.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Maintained equipment performance by cleaning and lubricating components.
  • Analyzed equipment data to isolate and diagnose faults.
  • Collaborated with team members to assess equipment performance needs.

CNA - Certified Nursing Assistant/HHA

Heart to Heart Hospice
07.2018 - 08.2020
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Assisted residents in preparing for activities and social programs.
  • Documented activities and recorded information in EMR system.
  • Supported non-ambulatory residents in range of motion exercises.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Helped residents walk with or without self-help devices.

Certified Nursing Assistant

Doctors Neuropsychiatric Hospital
09.2017 - 07.2018
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Supported non-ambulatory residents in range of motion exercises.
  • Assisted residents in preparing for activities and social programs.
  • Helped residents walk with or without self-help devices.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Distributed drinking water and nourishment to residents.

Submarine Sonar Technician

United States Navy, USN
03.2017 - 09.2017
  • Documented maintenance actions and kept equipment records updated.
  • Maintained communications and information security levels and observed appropriate security level requirements.
  • Used equipment, techniques and tools for task completion.
  • Gathered and evaluated data for validity, accuracy and completeness.
  • Improved and refined methods, process steps or procedures and implemented changes.
  • Performed basic calculations and tabulations of technical data.
  • Supported activities to maintain equipment in reliable condition.
  • Reduced waste and streamlined schedules to optimize manufacturing processes.
  • Organized, analyzed and prepared technical data reports.
  • Performed all physical tests and requirements

Certified Nursing Assistant

Doctors Neuropsychiatric Hospital
07.2016 - 03.2017
  • I have been fortunate enough to improve with not only my patient care skills and my people skills, but I have learned more about psychiatric disabilities and how to be more patient with all different kinds of people
  • With each and every shift I worked, I am confident and receive joy knowing I not only made a difference, but learned a lot in the process.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Supported non-ambulatory residents in range of motion exercises.
  • Assisted residents in preparing for activities and social programs.

Certified Nursing Assistant

Miller's Merry Manor
03.2016 - 07.2016
  • I received my Certified Nursing Assistant Training at Miller's Merry Manor where I first learned what it takes to be a highly skilled professional that takes care of patients each and every day
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Answered signal lights, bells or intercom systems to determine resident needs.

Education

High school diploma - Nursing

Ivy Tech Community College
South Bend, IN

Diploma -

John Glenn High School
06.2016

Skills

  • Troubleshooting and repair
  • Work order management
  • Interdepartmental collaboration
  • Heavy lifting
  • Training and development
  • Equipment oversight
  • Record keeping
  • Power tools
  • Mechanical background
  • Quality assurance controls
  • Training and mentoring
  • Following safety practices
  • Component repairs
  • Troubleshooting and diagnostics

Timeline

Field Service Technician

Utilimaster
08.2020 - Current

CNA - Certified Nursing Assistant/HHA

Heart to Heart Hospice
07.2018 - 08.2020

Certified Nursing Assistant

Doctors Neuropsychiatric Hospital
09.2017 - 07.2018

Submarine Sonar Technician

United States Navy, USN
03.2017 - 09.2017

Certified Nursing Assistant

Doctors Neuropsychiatric Hospital
07.2016 - 03.2017

Certified Nursing Assistant

Miller's Merry Manor
03.2016 - 07.2016

High school diploma - Nursing

Ivy Tech Community College

Diploma -

John Glenn High School

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Devon Miller