Devon Mills
Forney,TX
Summary
Thorough Examiner with 12 years of experience in the examiner and claims adjustment field. Strong knowledge of resolution procedures and claim settlement. Experienced handling irate and problematic customers. Organized and professional in stressful situations.
Overview
15
15
years of professional experience
Work History
Applicant Arbitration Adjuster
GEICO
11.2017 - Current
- Work in Payment Recovery Unit
- Responsible for recovering funds through Arbitration for both liability and damage disputes involving automobile accidents.
- Respond to Arbitration regarding liability and damage disputes for claim files
- Hold required state licenses needed for the current position.
- Answered customer questions regarding deductibles.
Telephone Claims Representative
GEICO
06.2015 - 11.2017
- Enhanced customer satisfaction by promptly and accurately addressing insurance claims over the phone.
- Expedited claim processing times by efficiently gathering and organizing necessary documentation from callers.
- Reduced company costs by identifying fraudulent claims through thorough investigation and accurate assessments.
- Achieved high levels of customer retention with exceptional communication skills and empathetic approach to resolving issues.
Claims Service Representative
GEICO
11.2011 - 06.2015
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Reduced processing time for claims by implementing new organizational strategies and streamlining procedures.
- Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
- Maintained thorough knowledge of company policies and insurance regulations, ensuring proper claim handling procedures were followed.
- Continuously updated skills through professional development training opportunities, leading to improved job performance.
Front Desk Receptionist
Comfort Suites Hotel
06.2009 - 11.2011
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
No Degree - Business
University of Phoenix
Tempe, AZGED -
South Garland High School
Garland, TX06.2000
Skills
- Claims Reports and Documentation
- Claims Handling
- Customer Service
- Time Management
- Computer Literacy
- Problem Solving
- Effective Communication
- Adaptability
References
References available upon request.
Timeline
Applicant Arbitration Adjuster
GEICO
11.2017 - Current
Telephone Claims Representative
GEICO
06.2015 - 11.2017
Claims Service Representative
GEICO
11.2011 - 06.2015
Front Desk Receptionist
Comfort Suites Hotel
06.2009 - 11.2011
No Degree - Business
University of Phoenix
GED -
South Garland High School