DEVON M. LEWIS
Middletown,NY
Summary
Highly motivated employee who is dedicated, comfortable with responsibility, and proven ability to handle multiple tasks and high pressure situations. Team player with leadership skills, and experience in on air broadcasts including those requiring quick and critical analysis. Commands strong attention to detail as well as communication skills in a close knit team setting.
Overview
16
16
years of professional experience
Work History
Media Operations Specialist
11.2023 - 05.2025
- Implement and create a variety of departmental training initiatives including multiple workflow rollouts and new hire onboarding and training.
- Run a daily check-in with the team to prepare for the day ahead, communicating any department updates, assigning tasks, and answering any questions a technician might have.
- Liaison with multiple departments including, but not limited to Program Operations, Onboarding, L1, and Engineering, working alongside them to solve issues, create and test new workflows, all to ensure the best results for all departments.
- Lead team throughout multiple shifts; servicing as an escalation point to all issues and questions.
- Troubleshoot issues to resolve urgent, in the moment matters from Translator and Mediator outages to entire SANs going down.
- Identify and establish new workflows and transcoders that not only reduced defects, but the time it took technicians to work on tasks.
- Create and update multiple Standard Operating Procedures from completely revamping the process of a sports prep broadcast workflow to better assist Technicians.
- Ensure ingests, prep, transcode, and delivery of NBC Universal networks to our clients and platforms including TV Everywhere, VOD platforms, Translator, MCP and various domestic and international clients.
- Worked on various parts of the 2024, 2022, 2021, and 2018 Summer and Winter Olympic Games
Technical Programming Coordinator
09.2018 - 11.2023
- Supports Program Operations Managers (POMs) in regards to screening and validating shows that are scheduled to air in the NOC.
- Coordinates show Tcasts for re-airs by ingesting live feeds.
- Understands and uses Media Broker, WebScheduler, and OTTO.
- Executes records and routes for both primary and backup feeds.
- Demonstrates an overall understanding & knowledge of the television production process, broadcast operations & news/sports/entertainment technical production requirements.
- Screens and validates rehearsal shows across all networks.
- Assists operations by checking material IDs, network content and taking times for live events, enhancements and PROMOS.
- Escalation of programming and or technical issues to management.
- Ability to train new teammates in all aspects of TPC needs as well as helping current teammates in learning new processes.
Lead Recreation Assistant
United States Military Academy West Point
03.2009 - 08.2018
- Able to work anywhere to assist operations of the facility, to include pro shop, snack bar, range, carts, manager on duty, and creates schedules for clientele and staff.
- Trains new employees on operational safety of the facility.
- Trains new employees in their area of work for facilities of need.
- Key holder to the building responsible for the entire operation.
- Completes and sends DAR’s for facility.
- Makes deposits, ensures established internal controls are being maintained.
- Receives both positive and negative customer feedback, fixing what I can, discussing with the management team anything I am unable to fix.
- Experience using the Golf Trac and Rec Trac Point of Sale Systems in the frontline capacity. This includes but is not limited to, daily sales, drawer reconciliations, inventory maintenance, inventory control, inventory inputting, annual pass sales, and reporting.
- Assists managers and golf professionals in all aspects of tournament operations, to include set up, payment, scoring, rules, and food and beverage operations.
- Leads small groups in projects and assists the club pro in teaching junior and adult clinics.
- Gives feedback to the manager on future CPMC projects for the clubhouse.
- Keeps positive rapport with other managers, staff, and clientele throughout the current and off seasons.
- Some experience with advertising theory, as well as commercial sponsorship.
- Develops annual plans, identifying goals, priorities, strategies, resource requirements and measurable evaluation criteria.
Education
High school Diploma -
Cornwall Central High School
06-2005
Skills
- Customer Service
- Staff Training/Development
- Experience in leadership
- Team Building
- Opening/Closing Facility
- Staff Deployment for Daily Duties
- Team Player
- Proficient in Quality Control processes
- Personnel assessment
- 7 years experience on Ingest and Automation Systems
- Experience with Routers and Switchers
- Work process optimization
References
References available upon request.
Timeline
Media Operations Specialist
11.2023 - 05.2025
Technical Programming Coordinator
09.2018 - 11.2023
Lead Recreation Assistant
United States Military Academy West Point
03.2009 - 08.2018
High school Diploma -
Cornwall Central High School