Devon Monty
Henderson,NV
Summary
Highly skilled in VIP customer service with background as a VIP Host. Familiar with the unique needs and expectations of high-profile clients, ensuring top-notch service while maintaining professionalism and confidentiality. Strengths include excellent communication skills, problem-solving abilities, and a knack for creating memorable guest experiences. Previous roles have resulted in satisfied clientele who regularly return due to unparalleled service standards.
Talented professional with several years in warehouse environments successful at working quickly in fast-paced, demanding settings. Efficient team player and problem-solver. Possessing top communication and conflict resolution skills.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
1
1
Certification
11
11
years of professional experience
Work History
VIP Host
Speed Vegas
Las Vegas, Nv
03.2025 - Current
- Coordinated exclusive track experiences for high-profile clients and special events.
- Managed reservations and ensured seamless access to VIP areas and services.
- Greeted and welcomed VIP guests upon arrival at the racing venue.
Lead Host
SPEEDVEGAS
Las Vegas, NV
10.2022 - Current
- Trained new hosts on operational procedures and customer service standards effectively.
- Welcomed guests and ensured smooth check-in processes at high-paced racing venue.
- Guided visitors through safety protocols and event details to enhance engagement.
- Assisted in organizing special events, enhancing overall guest satisfaction during peak times.
Assistant General Manager
Smok cigar lounge
Las Vegas, NV
07.2023 - 12.2023
- Supported the launch of a new business by managing various startup activities and ensuring readiness for opening.
- Supervised staff to ensure exceptional customer service experience.
- Developed and implemented staff training programs for improved performance.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured compliance with health and safety regulations in lounge operations.
- Temp position to assist in the opening of a new business
Operation Manager
Pole Position Raceway
Las Vegas, NV
11.2019 - 10.2022
- Oversaw daily operations across multiple racing locations.
- Managed staff schedules to ensure optimal coverage and efficiency.
- Developed operational procedures to enhance customer service experiences.
- Trained team members on operational standards and best practices.
Warehouse Associate
CDW
Las Vegas, NV
07.2019 - 09.2019
- Delivered specialized contracting services for CDW
- Operated forklifts and pallet jacks to move inventory efficiently.
- Received, inspected, and organized incoming shipments for storage.
- Fulfilled orders by picking and packing products accurately.
Warehouse Worker
BRADFORD INDUSTRIES
Lowell, MA
01.2016 - 06.2019
- Operating a forklift/electric jack to load and unload trailers
- Operated forklifts to transport materials within the warehouse efficiently.
- Loaded and unloaded shipments, ensuring proper handling of products.
- Assisted in inventory management by tracking stock levels and product locations.
- Maintained cleanliness and organization of workstations and storage areas.
- Collaborated with team members to meet daily production goals effectively.
Dunkin Donuts Cashier
Dunkin' Donuts
Lowell, Oregon
09.2015 - 07.2017
- Processed customer orders quickly and accurately at the register.
- Assisted customers with menu selections and special requests effectively.
- Maintained cleanliness and organization of the dining area and workstations.
Education
High school diploma -
Lowell High School
Lowell, MASkills
- VIP guest services
- Guest experience
- Customer engagement
- Customer service
- Customer satisfaction
- Sales
- Communication skills
- Event logistics
- Event planning and unloading
- Service representation
- Service efficiency
- Conflict resolution
- Operational management
- Operational efficiency
- Safety compliance
- Safety protocol guidance
- Typing
- Team leadership
- Team development
- Staff training
- Procedures development
- Logistics
- Warehouse Associate
- Forklift operator
- Shipping Receiving
- Loading and unloading
- Picking and packing
- Order pulling
- Stocking
- RF Scanner
- Microsoft Word
- Cash register
- POS
- Retail sales
- Restaurant experience
- Shift management
- Time management
- Time efficiency
- Transaction management
- Service promotion
- Exclusive client management
- Client relationship management
- Client engagement
- Relationship management
- Attention to detail
- Packaging
- Clear communication
- Leadership
- Operational coordination
- Packaging
- Loading
- Shipping
- Service promotion
- Customer loyalty
- Team leadership
- Typing
- Strong communication
- Client outreach
- Service representation
- Transaction processing
- Customer loyalty
- Service promotion
- Operational efficiency
Certification
Driver's License
Timeline
VIP Host
Speed Vegas
03.2025 - Current
Assistant General Manager
Smok cigar lounge
07.2023 - 12.2023
Lead Host
SPEEDVEGAS
10.2022 - Current
Operation Manager
Pole Position Raceway
11.2019 - 10.2022
Warehouse Associate
CDW
07.2019 - 09.2019
Warehouse Worker
BRADFORD INDUSTRIES
01.2016 - 06.2019
Dunkin Donuts Cashier
Dunkin' Donuts
09.2015 - 07.2017
High school diploma -
Lowell High School