Devon Moulton

Worked an average of 32 hours a week, 18 of which were for internship duties only. All community event organizing, staff education, policy research, and feedback acquisition was for internship purposes. The only overlap with prior employment was case management.

• Maintained detailed records of client interactions, case progress, and outcomes to evaluate program effectiveness.
• Streamlined the application process for rental assistance programs.
• Enhanced community awareness of fair housing laws with workshops and educational materials.
• Implemented client feedback mechanisms to continuously improve program services and better meet the evolving needs of the communities served.
• Promoted critical reflexivity skills by challenging staff members to analyze complex social systems and formulate evidence-based practices.
• Developed and facilitated community events, promoting healthy coping skills and fostering peer connections among participants.
• Led workshops on topics relevant to client populations, including topics such as power dynamics and ethical boundary setting.

Worked an average of 12 hours a week.

• Interacted with organizational staff, nurses, residents, and visitors on a daily basis
• Provided guests with appointment information updates and rescheduling
• Attended trainings in neurological conditions, conflict resolution techniques, and safety procedures to stay current on new requirements and procedures
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Maintained front desk's concierge book to provide visitors with access to relevant local information and resources.

• Was in charge of delivering food to the customer's location
• Built positive working relationships with customers by responding to questions and concerns
• Followed all company policies and procedures during my shift

• Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Established positive rapport with customers and staff members alike through strong communication skills.