Devon Nickolaou

Provide operational leadership within a 32-bed Emergency Department averaging over 130 daily visits, supporting the delivery of safe, efficient, and high-quality patient care in alignment with Orlando Heath’s mission and nursing standards. Partner with the Nursing Operations Director to oversee all aspects of daily departmental operations, including staffing, throughput, and patient safety initiatives. Directly supervise 20+ team members daily, including Registered Nurses, Paramedics, Nursing Assistants, and Unit Secretaries, fostering a culture of collaboration and accountability. Served as key change agent for the opening of a specialized area in the department: Flex Care / Rapid Treatment Unit Dec 2020. Collaborate on scheduling strategy and staffing optimization, balancing productivity with quality care and staff well-being.Serve as an on-site leader and resource for clinical escalation, patient flow management, and interdepartmental coordination with ancillary teams. Participate in operational decision-making and department performance improvement initiatives; contribute to root cause analysis and process refinement. Mentor and precept new leaders and staff, supporting professional growth, skill development, and alignment with Orlando Health Values. Monitor patient satisfaction and team engagements metrics, identifying opportunities to enhance services and communication. Collaborated with Nursing Education and Quality to implement policy updates, new protocols, and staff competencies.

Created great service opportunities to both internal and external guests. Answered multiple phone calls including employee call ins and directed as appropriate. Input data regarding park attendance and ride operation. Managed inventory of office supplies, ensuring availability and organization. Supported team members by providing administrative assistance as needed.

Supported Nursing Operations Manager with daily operational functions of 49 bed Emergency Room with average of 250 daily census. Provided leadership to 25+ team members, ensuring adherence to clinical standards and operational goals. Managed staffing plans and scheduling for full-time, part-time, and agency staff, balancing department efficiency and quality of care. Partnered with nursing leadership to open and operationalize new specialize areas, including Rapid Assessment (2015) and Arnold Palmer Pediatrics (2018.) Collaborated with physician and administrative leadership to address patient flow challenges and optimize throughput.Facilitated onboarding and orientation of new hires, fostering confidence and cohesion among diverse team members.

Assessed need for, ordered, obtained and interpreted appropriate lab tests. Documented patient information obtained from interviews. Charge nurse for the Department. Oversaw average of 150+ patients per shift. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Liaised between patients and physicians to ensure patient comprehension of treatment plans. Closely monitored acute, chronic and emergent medical conditions.Demonstrated ability to lead and motivate outstanding healthcare teams.

Obtained and documented vital signs on emergency patients. Performed EKG’s, lab draws, glucose levels, fetal heart tones, assisted in bedside procedures, and splinted patients. Cross trained as a unit secretary. Monitored behavioral health patients for safety