Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Devon Nolan

Holland,MI

Summary

Hardworking Cafe Leader driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.

Organized Maintenance Worker with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

4
4
years of professional experience

Work History

Cafe Team Leader

Urban Air Trampoline And Adventure Park
04.2021 - Current
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Monitored food preparation, production, and plating for quality control.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.

Maintenance Worker

Urban Air Adventure Park
04.2021 - Current
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Conducted repairs on equipment to return machines and tools to functionality.
  • Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Executed tasks within time and budget constraints.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Replaced worn or broken parts on machines and equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.

Attractions Trainer

Urban Air Adventure Park
04.2021 - Current
  • Demonstrated restocking, maintenance and guest issue resolution through on-job training sessions.
  • Conducted pre-opening and closing tasks and inspections.
  • Cross trained staff on duties for multiple positions.
  • Explained ways to recognize potential safety issues during ride.
  • Communicated ride safety instructions clearly to visitors.
  • Informed staff of admission policies and ride safety standards.
  • Provided coaching and mentoring to employees.
  • Trained and mentored 23 new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Skate Guard

The Home Roller Rink
04.2019 - 04.2021
  • Initiated distribution, collection and upkeep of rented skates and tracked inventory.
  • Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
  • Inspected skating rink for hazardous conditions and informed supervisor of surface problems.
  • Assisted in shutdown of skating rink and managed set up for next day use.
  • Maintained superior customer service skills when relaying rink policies and procedures to customers.
  • Refereed 3 games and operated scoreboard during skating competitions.
  • Inspected rink equipment before and after each shift and logged discrepancies.
  • Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Supervised gameplay and monitored guests' actions to prevent theft.

Education

High School Diploma -

West Ottawa High School
Holland, MI
05.2023

Skills

  • Food Safety Management
  • Staff Supervision
  • Teamwork and Collaboration
  • POS Terminal Operation
  • Critical Thinking
  • Front of House Management
  • Staff Leadership
  • Counting Money
  • Equipment Maintenance
  • Problem Detection and Resolution
  • Maintenance and Repair
  • Team Leadership

Accomplishments

  • Supervised team of 12 staff members.
  • Collaborated with team of 2 in the replacement of Bumper Car fuses
  • Collaborated with team of 2 in the replacement of 2 Trampolines and their respected redundant beds
  • Completed 24 Party orders by prepping and cooking all orders with accuracy and efficiency.

Timeline

Cafe Team Leader

Urban Air Trampoline And Adventure Park
04.2021 - Current

Maintenance Worker

Urban Air Adventure Park
04.2021 - Current

Attractions Trainer

Urban Air Adventure Park
04.2021 - Current

Skate Guard

The Home Roller Rink
04.2019 - 04.2021

High School Diploma -

West Ottawa High School
Devon Nolan