Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devon Parsons

Melbourne

Summary

Dynamic Shift Manager at Wendy's with a proven track record in employee training and customer service excellence. Skilled in cash handling and decision-making, I foster team development and enhance customer satisfaction through effective problem-solving and relationship building. Committed to maintaining high standards and achieving operational success. All being done in a timely manner; with fast and efficient service to the best of the teams ability!

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

Wendys Restaurant
05.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Cashier

7 Eleven
05.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Associate of Science - Social & Human Services

Eastern Florida State College
Cocoa, FL
05-2027

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Staff motivation
  • Opening and closing procedures
  • Accurate money handling
  • Punctual and reliable
  • Handling customer complaints
  • Relationship building
  • Team development
  • Quality assurance

Certification

Serv Safe Certified.

Timeline

Shift Manager

Wendys Restaurant
05.2022 - Current

Cashier

7 Eleven
05.2020 - 03.2021

Associate of Science - Social & Human Services

Eastern Florida State College

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