Devon Patterson
Graham,WA
Summary
Ambitious, career-focused job seeker, anxious to obtain a entry level job and work to a higher position over time. Not only to help launch career while achieving personal and work related goals. But to elevate the status of any facility i contribute to.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
07.2022 - Current
- Developed and implemented training programs for new baristas, enhancing product knowledge and customer service skills.
- Conducted performance evaluations of trainees, providing constructive feedback to foster professional growth and development.
- Collaborated with management to identify skill gaps, designing targeted training sessions to address specific needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
- Promoted additional items with beverages, increasing store sales.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer inquiries effectively through multiple channels, ensuring timely resolution of issues.
Shift Leader
Papa Murphy's
06.2020 - 04.2022
- Supervised team operations to ensure efficient service during peak hours.
- Trained new staff on customer service protocols.
- Implemented quality control measures to maintain product standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Phlebotomy/Medical
Northwest Phlebotomy School
Tacoma, WA12-2023
High School Diploma -
Bonney Lake High School
10920 199th Ave Ct E, Bonney Lake, WA 9839106-2022
Skills
- Leadership experience
- Health and safety compliance
- Exceptional customer service
- Strong work ethic
- Professional appearance
- Team collaboration
- Attention to detail
- Time management
Certification
- PT - Phlebotomy Technician
Timeline
Barista Trainer
Starbucks
07.2022 - Current
Shift Leader
Papa Murphy's
06.2020 - 04.2022
Phlebotomy/Medical
Northwest Phlebotomy School
High School Diploma -
Bonney Lake High School
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