Matthew Pendleton
Oologah,OK
Summary
Dedicated professional known for strong customer relationship management and network performance monitoring skills. Experience in developing operational procedures that enhance team collaboration and ensure optimal network reliability.
Overview
27
27
years of professional experience
Work History
Supervisor of Network Operations
Verizon
Tulsa, OK
01.1999 - Current
- Developed operational procedures that enhanced team efficiency and communication.
- Supervised technical teams to effectively resolve complex network issues.
- Ensured optimal network performance and reliability across various infrastructures.
- Facilitated collaboration among departments to advance service delivery initiatives.
Customer Service Representative
Lowes
Owasso, Oklahoma
01.2008 - 01.2010
- Assisted customers with product selection and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained store inventory by restocking shelves and organizing merchandise.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Operated forklifts to transport materials within warehouse environments.
Education
High School Diploma -
Will Rogers High School
Tulsa05-1995
Some College (No Degree) -
Oklahoma Wesleyan University
Bartlesville, OKSkills
- Network troubleshooting and performance monitoring
- Team leadership and collaboration
- Operational procedure development
- Customer relationship management
Timeline
Customer Service Representative
Lowes
01.2008 - 01.2010
Supervisor of Network Operations
Verizon
01.1999 - Current
High School Diploma -
Will Rogers High School
Some College (No Degree) -
Oklahoma Wesleyan University