Devon Potter
The Woodlands,TX
Summary
Dynamic leader with a proven track record at Concordia International Forwarding, adept in boosting sales revenue and enhancing operational efficiency. Excelled in global logistics management and fostering team collaboration, achieving significant market expansion. Skilled in key account management and strategic business planning, consistently delivering exceptional customer satisfaction and operational excellence.
Overview
17
17
years of professional experience
Work History
District Manager
Concordia International Forwarding
05.2011 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Coordinated logistics, staffing, training, and sales
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Delivered exceptional customer service, resulting in increased retention rates, referrals, and repeat business from satisfied clients.
- Assisted in deterring potential threats by performing regular and random security checks.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Conducted routine audits of security measures, identifying areas for improvement and implementing corrective actions as needed.
- Enhanced brand reputation through consistent delivery of high-quality products/services and outstanding client support experiences.
Logistics Manager
Hellmann Worldwide Logistics
05.2007 - 05.2011
- Optimized warehouse layout for greater space utilization and improved workflow efficiency.
- Streamlined logistics operations by implementing efficient processes and procedures.
- Identified areas of opportunity for process improvement, leading to increased efficiency and reduced errors.
- Coordinated transportation schedules to meet tight delivery deadlines while minimizing costs.
Skills
- Leadership skills
- Recruiting and Hiring
- Business development and planning
- Territory expansion
- Contract Negotiations
- Operations
- Key Account Management
- Global logistics management
Timeline
District Manager
Concordia International Forwarding
05.2011 - Current
Logistics Manager
Hellmann Worldwide Logistics
05.2007 - 05.2011
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