Devon Range

Work History

Staffmark

04.2022 - 06.2023

Trained new team members on site policies and procedures.
Oversaw personnel safety and efforts at work site.
Maintained records and logs of work performed and materials and equipment used.
Resolved issues among team members to keep employees on task.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Provided onsite training to help develop employee skills.
Implemented best practices and safe operating procedures.
Worked with personnel and managers to meet strict timelines.
Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Developed work schedules for team members to maximize shift coverage.
Evaluated team member strengths and assigned tasks based upon expertise and background.
Assisted managers in interviewing and selecting new workers.
Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.

Southern Mail Services

04.2016 - 06.2020

Answered phone calls and responded to customer emails.
Monitored vehicle locations to coordinate timely arrivals.
Monitored and tracked dispatch communication systems.
Assisted in resolving customer complaints and grievances.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Communicated with customers to provide delivery updates and resolution.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Scheduled and organized delivery routes.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Preserved accurate records of dispatched orders, deliveries and receipts.
Tracked and monitored vehicle performance and maintenance.

Eagle Express Lines

03.2012 - 04.2016

Reported to management operational activities and maintained current records.
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Answered phone calls and responded to customer emails.

CWS

06.2010 - 12.2012

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Directed dispatching, routing, and tracking of 25 fleet vehicles.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Answered phone calls and responded to customer emails.
Monitored vehicle locations to coordinate timely arrivals.