Summary
Overview
Work History
Education
Skills
Timeline
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Devon Ravenell

Manor

Summary

Dispute resolution professional with solid background in analyzing and resolving complex disputes. Proven capability in identifying root causes and implementing effective solutions while maintaining high standards of accuracy and compliance. Known for strong team collaboration, reliability, and adaptability in dynamic environments, leveraging skills in conflict resolution and analytical thinking.

Overview

11
11
years of professional experience

Work History

Disputes Analyst

NetSpend
10.2016 - Current

- Analyzing data

-Gathering evidence

-Communication with customers or other parties.

-Understanding the root cause of a dispute

-Ensuring compliance with regulations and policies

-Document findings

-Working with internal departments like legal or finance to reach a fair and timely resolution.

Fraud Prevention Analyst

AllClear ID
09.2014 - 10.2016

-Monitoring transactions for suspicious patterns

-Investigating potential fraud cases

-Analyzing activity to identify patterns

-Implementing fraud prevention strategies

-Documenting report findings

Education

High School Diploma -

Gonzalo Garza High School
Austin, TX
06-2001

Skills

  • Conflict de-escalation
  • Banking
  • Transaction monitoring
  • Valid investigations
  • Chargeback handling
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Timeline

Disputes Analyst

NetSpend
10.2016 - Current

Fraud Prevention Analyst

AllClear ID
09.2014 - 10.2016

High School Diploma -

Gonzalo Garza High School

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Devon Ravenell