Devon Riggs
Tucson,AZ
Summary
Tax Processing and Customer Service Specialist with experience in handling tax returns, document processing, and customer interactions. Demonstrates expertise in technical tasks, regulatory compliance, and case analysis. Known for problem-solving abilities, attention to detail, and effective communication with both internal employees and external customers. Adept at utilizing various online systems and tools to ensure accuracy and efficiency in tax processing and customer service operations. Demonstrates eagerness to acquire the necessary knowledge and skills through training in order to deliver the optimal experience and service.
Overview
8
8
years of professional experience
Work History
Tax Examining Technician - Centralized Liens Operation
Internal Revenue Service
11.2021 - 06.2024
- Execute a range of technical and procedural tasks related to tax returns, documents, and automated taxpayer accounts
- Conduct research and process lien filings, releases, and self-releases using IRS software programs
- Assess original and other documents for completeness; code and correct tax returns and documents
- Analyze internal documents and taxpayer returns, making data entries to amend and complete records; refer questionable returns to relevant departments for corrective action
- Prepare and maintain regular production and inventory reports using established formats and data sources
- Request and interpret taxpayer information, correct missing or inaccurate account information, and initiate research to resolve errors
- Communicate with County and State offices to gather, exchange, or clarify information
- Maintain records or reports to provide updates on work status in the assigned area
- Acted as an on-the-job instructor and reviewer
- Possess extensive knowledge of rules, regulations, IRMs, and procedures related to adjusting and processing tax returns
- Demonstrate comprehensive understanding of online systems, including ALS, research materials, technology, and tools for entering and correcting tax account information
- Independently evaluate cases to determine the nature and extent of issues, selecting appropriate guidelines for resolution based on taxpayer information
- Review a wide range of returns and related documents.
Mail Processing Clerk
Internal Revenue Service
11.2019 - 11.2021
- Handle incoming shipments from various carriers for all local IRS buildings
- Operate NEOPOST equipment to ensure correct postage for outgoing mail
- Prepare, weigh, and label outgoing mail from all local IRS buildings
- Distribute incoming and outgoing mail within and outside the organization
- Screen and route documents to appropriate offices; identify and handle priority documents
- Maintain records for tracking and accountability using specific forms for package tracking
- Prepare boxed documents for shipping, load pallets with boxes, ensuring security with shrink wrap, labeling, and dating for shipping.
Clerk
Internal Revenue Service
01.2018 - 06.2019
- Completed a range of administrative tasks, including record-keeping, organizing, categorizing, and storing tax returns and associated paperwork
- Screened and directed incoming documents, forms, and correspondence to appropriate recipients
- Handled the processing of various tax returns and documents such as 941’s, 940’s, K-1’s, 1120’s, and 1120S’s
- Reviewed forms and paperwork to assign Document Locator Numbers (DLNs) and identified and removed incorrect file material or data from records
- Created and managed various tax forms and documents, correcting misfiled forms and restoring damaged documents.
Customer Service Clerk
Pet Smart
10.2016 - 09.2017
- Consistently achieved and surpassed productivity goals, demonstrating strong attention to detail, interpersonal skills, and time management
- Handled customer information entry into computer databases, conducted research to address product and order inquiries, and ensured accurate payment records
- Provided telephone assistance, answering technical and product-related questions, and prepared paperwork promptly and accurately
- Maintained confidentiality of customer information, adhered to company policies, and handled customer data and responses with sound judgment
- Addressed customer service inquiries, provided accurate information to troubleshoot issues, and resolved complaints
- Collected customer feedback, implemented process changes to exceed satisfaction goals, and contributed to store operations by replenishing inventory and maintaining cleanliness.
Education
High School Diploma -
Newport High School
Newport, KY01.2016
Skills
- Tax Return Processing and Analysis
- Document Analysis and Data Entry
- Error Resolution and Data Correction
- Production and Inventory Reporting
- Taxpayer Information Interpretation
- Communication
- Record Keeping and Reporting
- On-the-Job Instruction and Review
- Customer Service and Complaint Resolution
- Proficient in Online Tax Systems and Research Tools
- Detail orientated
- Interpersonal skills
- Time management
- Complaint resolution
- Conflict resolution
- Patience
- Problem solving
- Organizational abilities
- Teamwork orientation
Timeline
Tax Examining Technician - Centralized Liens Operation
Internal Revenue Service
11.2021 - 06.2024
Mail Processing Clerk
Internal Revenue Service
11.2019 - 11.2021
Clerk
Internal Revenue Service
01.2018 - 06.2019
Customer Service Clerk
Pet Smart
10.2016 - 09.2017
High School Diploma -
Newport High School