Devon Rollinson
Summary
With a proven track record at Cushman & Wakefield, I excel in property management and customer service, enhancing tenant retention through effective communication and prompt issue resolution. Skilled in lease administration and property inspections, my approach boosts operational efficiency and satisfaction. Achievements include training teams to exceed industry standards, demonstrating exceptional leadership and organizational abilities.
Overview
8
8
years of professional experience
Work History
Property Manager
Relevant Industry Company
07.2024 - Current
- Maintains positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducts regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards and repairs.
- Oversees lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Monitors timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinates with legal counsel to resolve tenant disputes.
- Manages budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Assistant Property Manager
Cushman & Wakefield
10.2020 - 02.2024
- Performed regular accounting duties such as payables/receivables, resident payment batches, monitored misapplied payments, chargebacks, and refunds through cash control reports, SOC's, and audits; conducted debt collection procedures, filed evictions, following North Carolina Fair Debt Collections Practices Act.
- Followed up on delinquent tenants and coordinated collection procedures.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Assistant Property Manager
Pinnacle Property Management
03.2020 - 10.2020
- Verified income, assets, and expenses, and completed file tracking for each applicant.
- Assisted in managing all aspects of a communities' occupancy and maintenance standards.
- Helped with property management transition and audits.
- Recorded rental insurance, applicable fees and maintained website updates.
- Tracked delinquency reports, filed evictions, processed financial transactions, completed managerial tasks.
Leasing Professional
Wilkinson Real Estate Advisors
03.2018 - 03.2020
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Enhanced property reputation through proactive outreach efforts within the local community.
Mortgage Customer Service Representative II
Adecco -BBT Mortgage Servicing
09.2016 - 03.2018
- Contributed to the development of departmental goals, objectives, and systems by providing valuable feedback from customer interactions.
- Educated mortgage clients about loan components and transaction history, such APR, amortization schedule, PMI/MPI, HELOC's, closing statements, etcetera.
- Processed payments using mortgage servicing system software: MSP system with card, or ACH procedures, used regulatory compliance and Fair Debt Collection Practices Act - FDCPA guidelines.
- Bolstered client retention with enrolling into online banking profiles, aided in technical support, fostered relationships by referring existing clients to in-house solutions and product lines.
- Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
Real Estate Office Administrator
Keller Williams (MC #61)
06.2016 - 09.2016
- Managed office inventory by tracking supplies, ordering materials as needed, and maintaining a clean and organized workspace.
- Assisted in the onboarding by providing orientation materials, training resources, and ongoing support as needed for new agents.
- Handled incoming calls professionally while directing callers to appropriate personnel or answering general inquiries regarding the company''s services.
- Assisted with the coordination of team events such as training seminars, holiday parties, and charity fundraisers to promote camaraderie among colleagues.
Education
North Carolina A&T State University
Greensboro, NCSkills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Marketing and Advertising
- Software Utilization
- Building operations
- Property marketing and promotion
- Leasing operations
- Lease administration
- Mortgages and loans
Accomplishments
- Increased occupancy rates from 50% to 78% average in 3 months, for a non-stabilized asset.
- Documented and resolved maintenance waste which led to decreased expenses.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manager
Relevant Industry Company
07.2024 - Current
Assistant Property Manager
Cushman & Wakefield
10.2020 - 02.2024
Assistant Property Manager
Pinnacle Property Management
03.2020 - 10.2020
Leasing Professional
Wilkinson Real Estate Advisors
03.2018 - 03.2020
Mortgage Customer Service Representative II
Adecco -BBT Mortgage Servicing
09.2016 - 03.2018
Real Estate Office Administrator
Keller Williams (MC #61)
06.2016 - 09.2016
North Carolina A&T State University
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