Devon Ross

Overview

I was hired at Kimball House as a host. Over four years, my dedication to expanding my knowledge of food, beverage, hospitality, and teamwork led to my promotion to management in December 2023.

Accomplishments:

• Personally developed cordial relationships with first-time guests, which often resulted in private dining event bookings. Three of these events in the past year alone brought in profits ranging from $30,000 to $45,000 each.
• Planned and delivered daily team meetings, known as 'line-ups,' to review performance, provide technical guidance for service procedures, and create an open forum for learning about food and beverage.
• Currently holds the record for wine bottle sales in a single service. (16 bottles sold from 5 pm - 11 pm)
• Successfully upheld service standards during the expansion of the restaurant's patio area by overseeing the creation of additional workspaces and addressing new workflow issues, leading to the successful service of nearly double the previous volume.