Summary
Overview
Work History
Education
Skills
Language skills
Timeline
Generic

Devon Sloan

Greensboro

Summary

Dedicated professional with extensive experience in maintaining security and control within correctional facilities. Expertise in conflict resolution and de-escalation techniques to manage inmate behavior effectively, fostering a safer environment for staff and inmates. Strong understanding of legal and ethical standards ensures compliance while prioritizing safety and rehabilitation. Committed to promoting a culture of respect and accountability within the correctional system.

Overview

5
5
years of professional experience

Work History

Correctional Officer

Illinois Department Of Corrections
07.2025 - Current
  • Supervised inmate activities to maintain order and security within facility.
  • Conducted regular inspections of premises to identify safety hazards and ensure compliance with regulations.
  • Responded to emergencies, employing crisis intervention techniques to de-escalate situations effectively.
  • Documented incidents accurately, maintaining detailed reports for review by supervisory personnel.
  • Enforced institutional policies consistently, contributing to a secure environment for staff and inmates alike.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Conducted routine and emergency head counts.
  • Ensured security of facility perimeter by conducting routine patrols.

Operations Technician Leader

Stake Center Locating
08.2023 - 07.2025
  • Led a team of 5-6 employees, overseeing utility locating operations in high-pressure environments.
  • Ensured compliance with safety protocols and quality standards while maintaining operational efficiency.
  • Trained and mentored team members to enhance skills, foster collaboration, and improve performance.
  • Managed schedules, allocated resources effectively, and resolved operational challenges to meet organizational goals.
  • Implemented process improvements to boost productivity and customer satisfaction.
  • Demonstrated strong leadership, problem-solving, and technical expertise to support team success and operational excellence.
  • Key Skills & Responsibilities
  • Emergency Preparedness & Security:
  • Participated in mock emergency exercises to enhance response readiness.
  • Conducted security checks to regulate facility access and prevent unauthorized entry.
  • Reported suspicious behavior to maintain a safe work environment.
  • Trained in de-escalation techniques and proper procedures to call for assistance in conflict situations.
  • Safety & Compliance:
  • Delivered safety talks and lectures on equipment and tool use to promote a secure work environment.
  • Maintained logbooks for accurate record-keeping and compliance.
  • Wrote summary reports based on audit findings to improve safety and operational procedures.
  • Operational Support & Inventory Management:
  • Completed company property inventories to ensure accountability of assets.
  • Prepared supply requisition forms to support efficient operations.
  • Logged sensitive company information appropriately.
  • Customer Service & Communication:
  • Served as a customer greeter, ensuring a welcoming experience for visitors.
  • Provided general information to visitors regarding access procedures.
  • Screened incoming calls and provided responses following company protocols.
  • Addressed inquiries from external sources and staff, ensuring clear communication.
  • Leadership & Training:
  • Led training sessions and coordinated events following company guidelines.
  • Applied knowledge from quality assurance training to improve service levels.
  • Supervised individuals from diverse backgrounds, ensuring team cohesion and effective performance.
  • Encouraged employees to work under challenging conditions while maintaining high morale.
  • Considered and discussed team member ideas with supervisors to enhance operations.
  • Core Competencies
  • Strong leadership, supervision, and instructional abilities.
  • Effective problem-solving and decision-making skills, particularly under stress.
  • Ability to remain calm and confident in emergency situations.
  • Commitment to workplace safety and operational efficiency.
  • Excellent communication and interpersonal skills to enhance teamwork and customer satisfaction.

Customer Service Team Leader

Rainstorm Carwash
01.2021 - 08.2023
  • Supervised daily operations and managed a team of 5-7 employees per shift in a high-paced, customer-centric environment.
  • Trained and coached team members to meet performance standards, maintain professionalism, and ensure compliance with company policies.
  • Oversaw scheduling, customer interactions, and equipment maintenance to optimize service efficiency.
  • Resolved customer concerns promptly and fostered a positive, engaging work culture to enhance employee satisfaction and overall service quality.
  • Implemented process improvements to enhance operational effectiveness.
  • Key Skills & Responsibilities
  • Emergency Preparedness & Security:
  • Participated in mock emergency exercises to enhance preparedness.
  • Conducted security checks to regulate facility access and prevent unauthorized entry.
  • Reported suspicious behavior to maintain workplace security.
  • Safety & Compliance:
  • Delivered safety talks and lectures on equipment and tool use to ensure a secure work environment.
  • Maintained logbooks for accurate record-keeping and compliance.
  • Wrote summary reports based on audit findings to support process improvements.
  • Operational Support & Inventory Management:
  • Completed company property inventories to ensure asset accountability.
  • Prepared supply requisition forms to support operational efficiency.
  • Logged sensitive company information appropriately.
  • Customer Service & Communication:
  • Served as a customer greeter, providing a welcoming experience for visitors.
  • Provided general information to visitors regarding access procedures.
  • Screened incoming calls and provided responses following company protocols.
  • Addressed inquiries from external sources and staff, ensuring clear and concise communication.
  • Leadership & Training:
  • Led training sessions and coordinated events following company guidelines.
  • Applied knowledge from quality assurance training to improve service levels.
  • Supervised individuals from diverse backgrounds and managed team performance effectively.
  • Encouraged employees to work under challenging conditions while maintaining high morale.
  • Core Competencies
  • Strong leadership, supervision, and instructional abilities.
  • Effective problem-solving and decision-making skills, especially under stress.
  • Ability to remain composed in emergency situations.
  • Commitment to workplace safety and operational excellence.
  • Excellent communication and interpersonal skills to enhance teamwork and customer satisfaction.

Education

High School Diploma -

Altamont Community High School
Altamont, IL
05-2023

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Policy enforcement
  • Restraint techniques
  • Self-defense tactics
  • Search and seizure procedures
  • Stress tolerance
  • Weapons training
  • Cultural sensitivity

Language skills

English
Spoken: Advanced | Written: Advanced | Read: Advanced

Timeline

Correctional Officer

Illinois Department Of Corrections
07.2025 - Current

Operations Technician Leader

Stake Center Locating
08.2023 - 07.2025

Customer Service Team Leader

Rainstorm Carwash
01.2021 - 08.2023

High School Diploma -

Altamont Community High School

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