Devon Smiley

Operating Overview:

• Led and managed 15 employees at various levels (entry to manager) - hiring, onboarding, training, developing, performance management, exiting, and offboarding, all while cultivating a productive and healthy work environment.
• Resolved customer service issues with timely and professional resolution. A+ BBB rating, Yelp, etc.
• Managed day-to-day business operations - employee and customer support, administrative duties, and planning.
• Oversaw long-term business operations and financial decisions to drive profitability and growth.
• Developed long-term relationships with customers, key clients (primary moving company for many businesses), vendors and service providers.

Compliance:

• Regulated by the Nevada Transportation Authority involved mandatory audits reviewing all employee driver logs, drug testing, insurances, truck maintenance, tariff, etc. Prepared and submitted regulatory filings in a timely manner to remain in good operating standing.
• State and Federal labor law compliance-payroll, safety, worker compensation, etc.

• Prepared and installed all types of flooring while engaging with Customers throughout the Northern Nevada region. Should this be an area of interest, I can provide thorough details upon request.