Devon Smith

· Maintained, comprehensive case records, documenting each step of the troubleshooting and resolution process. Contributed to the extensive knowledge base for future reference and improved customer service for our team.

· Efficiently identified and diagnosed technical issues reported by users, leveraging strong problem-solving skills to develop resolutions promptly with user satisfaction.

· Collaborated with team members to share insights and best practices, contributing to a more efficient support team. Worked together to resolve complex cases and escalated issues as necessary.

· Prioritized user satisfaction, by delivering personalized assistance and demonstrating empathy, improving user relationships with Pitt IT.

· Adapted to frequent changes in Salesforce updates, supported departments, supported licensing, and software changes.

· Promoted current deals, offered support, and ensured a positive customer experience through friendly discussion/exceptional customer service.

· Supported other staff members by collection of resources and extra assistance at the cashier or kitchen.

· Promoted current company deals in an effective manner.