Devon Smith
Manchester,NH
Summary
Experienced professional with a strong background in customer service management, operations management, training and development, and team leadership. Proven ability to build and nurture business relationships, make data-driven decisions, and drive process improvements for enhanced operational efficiency. Demonstrated success in inventory management, employee development, and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Group Wholesale Manager
Key Automotive Group
01.2023 - 01.2024
- Analyzed auction performance with reports I created and advised leadership if there were changes, we need to make as a group.
- Collaborated with various auction vendors to establish partnerships aimed at enhancing the dealership group's services and successfully negotiated partnership agreements with them.
- Reworked wholesale vehicle process for the group, which resulted in an average of 10 day drop in vehicle turn to 40 days, previous quarter average vehicle turn was 50 days.
- Analyzed different reporting from digital marketing sites to assist stores on pricing and make the necessary inventory and pricing changes for the dealership.
- Redesigned existing reporting to accurately track auction sales performances, allowed for more informed decision-making by leadership.
- Coordinated with each of the 25 stores weekly during meetings to assist with performance improvement as well improve processes.
Branch Rental Manager
Enterprise Rent a Car
11.2019 - 01.2023
- Successfully trained and developed employees through the Management training program, resulting in 8 employees being promoted to Management positions.
- Built relationships with new accounts and maintained existing account relationships at each branch location, which increased referrals resulting in an 8.5% increase in growth for each branch location.
- Provided prompt and insightful responses to customer inquiries and resolved customer disputes, in turn increasing customer satisfaction by several points each month.
- Cultivated a positive and high-quality work environment as well as a competitive sales culture which in turn increased branch retention by 10%.
- Implemented cost saving measures to enhance financial performance and increase profitability.
Education
Bachelor of Science in Business Management -
Plymouth State University
Plymouth, NHSkills
- Customer Service Management
- Operations Management
- Training and Development
- Team Management
- Business Relationship Management
- Communication and Relationship building
- Time Management
- Analytical skills
- Leadership
- Decision Making
- Collaboration
- Problem Solving
- Conflict Management
- Relationship Building
Timeline
Group Wholesale Manager
Key Automotive Group
01.2023 - 01.2024
Branch Rental Manager
Enterprise Rent a Car
11.2019 - 01.2023
Bachelor of Science in Business Management -
Plymouth State University
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