Devon Strom
Customer Service/ Logistics
Belleville,NJ
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in Event operations as well as Logistic and customer service protocols.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Delivery Driver
MONDO A2B LLC Amazon DSP
01.2021 - Current
- As An Amazon delivery driver, I am responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner
- Picking up, transporting, and dropping off packages and small shipments within a local region or urban area
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Drive Large vans & Step vans
Marketing Assistant/ Sales
Purple Millennial Inc.
11.2020 - 01.2021
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Generating leads on behalf of our contracted clients
- Proficient in operating scheduling software and lead form software
- Utilized specialized software to capture and process data.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
House Manager
Luna Stage Company
06.2019 - 03.2020
- Ensure the safety of staff as well as patrons who attend the 250 seat theater
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
House Manager/Box Office Associate
Mayo Performing Arts Center
07.2017 - 03.2020
- Responsible for the successful execution of Performance based Events
- Ensure the safety of staff as well as patrons who attend the 1300 seat theater
- Comply with ADA policies to ensure the comfort of any and all patrons
- Resolve serious and non serious issues that may arise with as much discretion as possible
- Maintain a clean work space and use volunteers and cleaning staff in order to help ensure cleanliness
- Maintain and handle a volunteer staff of 140+
- Responsible for running nightly reports( including but not limited to financial records and merchandise settlements)
- Responsible for counting out and depositing large sums of money on a nightly basis as well as receiving change from the local bank
- Having the ability to communicate between the departments in order to ensure that the staff is informed of any situations that may be taking place
Box Office Sales Associate
Mayo Performing Arts Center
07.2017 - 03.2020
- Responsible for ticket and small membership sales
- Administrative duties (i.e
- Taking patron phone calls, responding to patron emails, receiving packages and mail, contacting the admins to notify them of their appointments
- Knowledge of ADA protocol in order to make the proper sales and ensure patron safety and comfort
- Filing proper paperwork after the sales so the Front Of House staff is informed about the patron to make the proper accommodations
- Responsible for handling and depositing money upon closing of the box office
- Handling the night of show ticket sales and will call tickets
- Proficient in Audience View ticketing software, excel and word
Cashier/Crew Member
Chipotle Mexican Grill
07.2014 - 01.2017
- Ring up customers orders
- Restock eating utensils
- Handle money
- Double duty as a crew member
Cashier/Crew Member
Urban fire pizzeria
03.2016 - 10.2016
- Cook personal pizzas in a brick ovens
- Prepare customers food from the moment they set foot in the restaurant
- Prepare batches of dough for the following day first thing in the morning
- Ensure all health standards are being met
- Ensure the cleanliness of the restaurant and make sure all utensils are sanitary
- In charge of scheduling breaks for all employees while on the night shift
- Provide customers with excellent service as well as maintaining throughput goals
- Abiding by allergy protocol and ensure that the customers safety
Education
Bachelor's - Theatre
Fairleigh Dickinson University-College At Florham
Madison, NJ 08.2014 - 05.2018
High school diploma or GED - undefined
Belleville High School
Belleville, NJSkills
Commercial driving
Teamwork and collaboration
Customer service
Time management
Logistics
Multitasking and organization
Verbal and written communication
First aid training
Event oversight
Staff training
Problem-solving abilities
Excellent communication
Certification
Driver's License, Present
Timeline
Delivery Driver
MONDO A2B LLC Amazon DSP
01.2021 - Current
Marketing Assistant/ Sales
Purple Millennial Inc.
11.2020 - 01.2021
House Manager
Luna Stage Company
06.2019 - 03.2020
House Manager/Box Office Associate
Mayo Performing Arts Center
07.2017 - 03.2020
Box Office Sales Associate
Mayo Performing Arts Center
07.2017 - 03.2020
Cashier/Crew Member
Urban fire pizzeria
03.2016 - 10.2016
Bachelor's - Theatre
Fairleigh Dickinson University-College At Florham
08.2014 - 05.2018
Cashier/Crew Member
Chipotle Mexican Grill
07.2014 - 01.2017
High school diploma or GED - undefined
Belleville High School
Driver's License, Present
[First Aid/CPR/AED], [American Red Cross] - [2 Years]
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