Summary
Overview
Work History
Education
Skills
Timeline
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DeVon Strowder

Tampa,FL

Summary

Multifaceted walmart with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset. Attentive Customer Service Representative with 7 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

6
6
years of professional experience

Work History

BOH Team Member

Bare Naked Kitchen
01.2023 - 07.2023
  • Unloaded and stocked kitchen supplies.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
  • Verified dishes were prepared according to restaurant recipes and quality standards.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Checked food preparation and presentation to verify quality and consistency.
  • Assisted with training new BOH staff members on established processes and goals.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Created and optimized kitchen systems to reduce waste and improve efficiency.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Monitored inventory levels and reported ordering needs for BOH supplies.
  • Safeguarded back-of-house staff by promoting adherence to health and safety regulations.
  • Maintained and tracked food, cooler, and freezer temperatures.
  • Stocked and rotated food items according to expiration dates.
  • Lifted and carried heavy materials.
  • Maintained composure and work quality while under stress.
  • Removed trash and cleaned kitchen garbage containers.
  • Trained new staff on food preparation and safety procedures.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Followed food safety practices and sanitation guidelines.
  • Monitored food temperature, discarding items not stored correctly.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Cleaned and maintained work areas, equipment and utensils.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained high personal grooming standards and uniform presentation.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Pushed, pulled and transported large loads and objects.

Lead Customer Service Associate

Wawa
02.2022 - 01.2023
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reviewed associate performance to identify training needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Created and maintained detailed database to develop promotional sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.

BOH Line Cook

Salem's Fresh Eats
11.2021 - 09.2022
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Grilled meats and seafood to customer specifications.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Verified proper portion sizes to consistently attain high food quality standards.

Cashier/Customer Service Associate

Walmart
03.2019 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Retail Sales Associate

Footlocker
04.2017 - 11.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Freedom High School
Tampa, FL

Skills

  • Feedback Acceptance
  • Floor Vacuuming
  • Ingredient Restocking
  • Portion Out Servings
  • Restaurant Operation
  • Seafood Preparation
  • Waste Control
  • Track Food Use
  • Customer Needs Assessments
  • Beverage Service
  • Vegetable and Fruit Preparation
  • Preparing Surfaces
  • Goal Establishment
  • Proper Food Storage
  • Organize Supplies
  • Sweeping and Mopping
  • Kitchen Sanitization
  • Dishwasher Operation
  • Proper Storage Procedures
  • Tray Assembly
  • Personal Grooming Standards
  • Kitchen Staff Support
  • Meat and Poultry Slicing
  • Clean and Sanitize Surfaces
  • Salad Creation
  • Food Allergies
  • Food Spoilage Prevention
  • Sauce and Soup Cooking
  • Member Services
  • Health Inspections
  • Maintain Food Safety
  • Sanitization Protocols
  • Sauce and Dressing Creation
  • Meat Preparation
  • Inventory Receiving
  • Cost Efficiency
  • Clerical Support
  • Problem-Solving Ability
  • Staff Training
  • Order Processing
  • Performance Feedback
  • Maintaining Clean Work Areas
  • Product Selection
  • Oracle EnterpriseOne
  • Ability to Lift 40 Pounds
  • Strong Communication and Interpersonal Skills
  • Speech Clarity
  • Sales Expertise
  • Strategic Selling
  • Time Management
  • Excellent Written and Verbal Communication
  • Merchandise Alteration Estimates
  • Exceeding Customer Expectations
  • Returns and Exchanges
  • Customer Needs Assessment
  • Engaging with Diverse Customers
  • Energy and Physical Stamina
  • Policy and Procedure Adherence
  • Flexible Hours
  • Customer Assistance
  • Conflict Resolution
  • Cash Handling
  • Providing Feedback
  • Proper Staffing
  • Teamwork and Collaboration
  • Folding Clothes
  • Customer Buying Habits
  • Stocking and Receiving
  • Leadership
  • Retail Sales
  • Purchase Packaging
  • Self-Checkout Assistance
  • Product Knowledge
  • Stockroom Upkeep
  • POS System Operations
  • Call Center Processes
  • Customer Data Confidentiality
  • Investigate Claims
  • POS Systems and Ordering Platforms
  • Picking Merchandise
  • Customer Inquiry Response
  • Trained in Salesforce
  • Loyalty Programs
  • Enrollment Assistance
  • Sales and Upselling
  • Team Goals
  • Merchandise Orders and Exchanges
  • Call Control
  • Productivity Standards
  • Billing Adjustments and Refunds
  • Customer Relationship Management
  • Order and Refund Processing
  • Program Promotion

Timeline

BOH Team Member

Bare Naked Kitchen
01.2023 - 07.2023

Lead Customer Service Associate

Wawa
02.2022 - 01.2023

BOH Line Cook

Salem's Fresh Eats
11.2021 - 09.2022

Cashier/Customer Service Associate

Walmart
03.2019 - 10.2021

Retail Sales Associate

Footlocker
04.2017 - 11.2020

Freedom High School

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DeVon Strowder