Devon Supper
Fountain Hill,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
CIOCCA SUBARU OF ALLENTOWN
01.2022 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Developed written plans and obtained customer consent to proceed.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
Assistant Service Manager
QUAKERTOWN MITSUBISHI
01.2021 - 01.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Developed written plans and obtained customer consent to proceed.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
Assistant Service Manager
FRED BEANS FORD
10.2019 - 01.2021
- Knowledge of management and servicing programs CDK and X-Time
- DealerPro trained and certified
- Met with customers to discuss service needs and develop effective and practical solutions.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Developed written plans and obtained customer consent to proceed.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
Office Manager
GERYVILLE SELF STORAGE
06.2018 - 10.2019
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coordinated special projects and managed schedules.
Warehouse Associate
COMPUTER CABLE STORE
09.2017 - 06.2018
- Checked packages and merchandise for damage and notified vendors.
- Worked safely around moving machinery.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Overnight Merchandising Supervisor
THE HOME DEPOT
03.2016 - 09.2017
- Developed strong relationships with vendors to negotiate favorable pricing, enhancing profitability.
- Participated actively in trade shows and industry conferences to stay abreast of market trends and identify new product opportunities.
- Optimized product placement within stores for maximum visibility and accessibility, driving sales performance.
- Leveraged technology tools for efficient data tracking and reporting, supporting informed decision-making processes.
Administrative Assistant/Programmer
APPAREL BUSINESS SYSTEMS
08.2015 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Cashier/Overnight Crew/Stock Room Attendant
GIANT FOOD STORE
09.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
Business Degree (Business) - Business Administration And Management
GWYNEDD MERCY UNIVERSITY
12.2023
Associate of Arts - Liberal Arts And General Studies
MONTGOMERY COUNTY COMMUNITY COLLEGE
12.2020
Diploma -
QUAKERTOWN HIGH SCHOOL
06.2014
Skills
- Customer Service
- Problem Solver
- Leadership
- Time Management
- Project Management
- Communication
- Microsoft Office
- Team Player
- Goal Oriented
- Flexibility
- Detail-Oriented
- Technical Skills
Apt
Apt 3
Timeline
Assistant Service Manager
CIOCCA SUBARU OF ALLENTOWN
01.2022 - Current
Assistant Service Manager
QUAKERTOWN MITSUBISHI
01.2021 - 01.2022
Assistant Service Manager
FRED BEANS FORD
10.2019 - 01.2021
Office Manager
GERYVILLE SELF STORAGE
06.2018 - 10.2019
Warehouse Associate
COMPUTER CABLE STORE
09.2017 - 06.2018
Overnight Merchandising Supervisor
THE HOME DEPOT
03.2016 - 09.2017
Administrative Assistant/Programmer
APPAREL BUSINESS SYSTEMS
08.2015 - 05.2016
Cashier/Overnight Crew/Stock Room Attendant
GIANT FOOD STORE
09.2014 - 08.2015
Business Degree (Business) - Business Administration And Management
GWYNEDD MERCY UNIVERSITY
Associate of Arts - Liberal Arts And General Studies
MONTGOMERY COUNTY COMMUNITY COLLEGE
Diploma -
QUAKERTOWN HIGH SCHOOL
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