Devon Surritt
CASTROVILLE,TX
Summary
Dynamic Parts Manager with a proven track record at Tellus Equipment, enhancing inventory management and vendor relations. Expert in optimizing operations and improving customer satisfaction through effective problem-solving. Skilled in invoice processing and inventory audits, driving efficiency and accuracy in fast-paced environments. Committed to delivering exceptional service and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
Parts Manager
Tellus Equipment
11.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
Parts Manager
United Ag and Turf
10.2022 - 11.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Shipping and Receiving Clerk
Tellus Equipment
09.2018 - 10.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
Mechanic
Ancira Ford Floresville
08.2015 - 09.2018
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
Lube Technician
Ancira Ford Floresville
04.2013 - 08.2018
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
Education
High School Diploma -
Floresville High School
Floresville, TX06-2012
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Stock management
- Improving customer satisfaction
- Vendor relations
- Forklift operation
- Inventory restocking
- Warehouse operations
- Customer relations
- Problem-solving
Timeline
Parts Manager
Tellus Equipment
11.2023 - Current
Parts Manager
United Ag and Turf
10.2022 - 11.2023
Shipping and Receiving Clerk
Tellus Equipment
09.2018 - 10.2022
Mechanic
Ancira Ford Floresville
08.2015 - 09.2018
Lube Technician
Ancira Ford Floresville
04.2013 - 08.2018
High School Diploma -
Floresville High School
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