Devon Symonds
North Providence,RI
Summary
To find a position I can apply the skills and knowledge I possess to better the company success, as well as mine. Customer-oriented Supervisor with 5 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in Banking/Customer service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
12
12
years of professional experience
Work History
Supervisor Of A Customer Service Specialty Group
Citizens Bank
12.2021 - Current
- Assisting clients with investing, fraud investigations, internal and external funds transfers, tracking of metrics, taking initiative to contact clients to identify client needs based on Citizens best products and services
Online Banking Specialist
Citizens Bank
06.2020
- Service customer calls regarding online banking features including Zelle, Bill pay, OLB fund transfers and log in issues.
Call Center Representative
Citizens Bank
10.2019
- Service general customer calls including but not limited to balance inquiries, OLB log in issues, and claims.
Auto Glass Technician
Safelite AutoGlass
10.2015
- Remove and install windshields for customers as a mobile glass shop, while providing exceptional customer service.
Mail processor
The United States Postal Service
04.2015
- Load and unload mail sorting machine, prepare and hand sort mail by zip code, and delivery route.
Stocker and Customer service
Staples
- Assist customers in finding products, restocking product on shelves, unloading and stocking on truck delivery days.
Automation Operator
Interplex Engineered Products
05.2012 - 01.2014
- Cut capacitor leads, load capacitors into trays, assist production operator, operate production station, inventory, order materials, ship product, operate molding presses.
Education
Electronics/Robotics
William M. Davies Jr. Career and Technical High School
06.2011
Skills
- Work well independently, as well as on a team
- Excellent organizational and multitasking abilities
- Ability to work under pressure and make quick decisions
- Strong communications and interpersonal skills
- Attention to detail
- Accuracy in data management
- Excited to learn and apply new skills
- Computer literate in Word, Outlook, PowerPoint, and Excel
- Fiserv Compass (Zelle) and CheckFree (Bill pay)
- CSS, Systematics, Biz Central, DCM and StarStation
- Visa and Mastercard
References
- Kevin Bettencourt, Human Resources, Interplex Engineered Products, 231 Ferris ave., Rumford, RI, 02916, (401) 434-6543 Ext. 399
- Lisa Zeppa, Group Leader, Citizens Bank N.A., One Citizens Bank Way, Johnston, RI, 02919, (401) 573-1268
- Mike Safford, Manager, Safelite AutoGlass, 100 Bay State Ave, Warwick, RI, 02888, (401) 391-5131
Timeline
Supervisor Of A Customer Service Specialty Group
Citizens Bank
12.2021 - Current
Online Banking Specialist
Citizens Bank
06.2020
Call Center Representative
Citizens Bank
10.2019
Auto Glass Technician
Safelite AutoGlass
10.2015
Mail processor
The United States Postal Service
04.2015
Automation Operator
Interplex Engineered Products
05.2012 - 01.2014
Stocker and Customer service
Staples
Electronics/Robotics
William M. Davies Jr. Career and Technical High School