Devon Tancini

● Establish and drive customer and vendor relationships

● Assess customer needs and recommend solutions

● Inventory management and order fulfillment

● Well versed with all product features among various brands

● Regularly met all established sales goals and frequently exceeded monthly goals

● Coordinate and work with cross-functional department teams

● Consulting with customers to provide project solutions

● Proficient in sales technology systems

● Merchandising, product display and maintain operational functions

● Quality Control - product quality and availability

● Knowledge of construction, specific to roofing

● Knowledge transfer to clients

● Manage team resources and monitor through target completion

● Manage workload, distribute and assign tasks to team resources

● Facilitate and coordinate project meetings for issue resolution

● Informing client of process, expectation, and next steps

● Build and maintain relationships with clients

● Manage workload, distribute and assign tasks to team resources

● Facilitate and coordinate project meetings for issue resolution

● Informing client of process, expectation and next steps

● Manage Escalations

● Effective communication and resolution ~ closing client issue

● Measure customer satisfaction and coordination of communication

● Maintain good working knowledge of end user applications

● Selling programs to new and existing clients