Devon Terrell
Birmingham,AL
Summary
Highly motivated and versatile professional with a proven track record in retail, customer service, and the electronics industry. Adept at driving business growth through exceptional sales performance, customer engagement, and effective store operations management. Skilled in utilizing Microsoft Office Suite for data analysis and record keeping. Possessing a solid background in stocking, shipping, and receiving, as well as operating forklifts and RF scanners. Committed to delivering top-notch customer experiences and building lasting relationships. E-commerce entrepreneur with a successful history of managing online stores and securing brand deals with major industry players. An adaptable and results-driven individual, eager to contribute expertise to a dynamic team.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ameri Health
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
E-commerce Owner
Amazon
04.2021 - Current
- Established and managed remote e-commerce stores on Amazon and eBay
- Specialized in books and sportswear, processing bulk orders and providing excellent customer service
- Secured sale eligibility brand deals with major companies such as Nike, Adidas, and
- Puma.
Product Expert
TurboTax
03.2023 - 04.2024
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
- Streamlined the product development process for faster market entry, collaborating with cross-functional teams.
- Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.
- Developed comprehensive training materials, enabling team members to better understand products and improve their skills.
Customer Service Representative/ Remote
Home Health Services
06.2022 - 09.2023
- Provide exceptional customer support through remote channels, including email, chat, and phone, ensuring timely and accurate issue resolution
- Address customer inquiries, concerns, and technical issues related to products and services, resulting in a 95% customer satisfaction rate
- Collaborate with cross-functional teams to escalate and resolve complex cases, enhancing the overall customer experience
- Maintain thorough and organized records of customer interactions and solutions, contributing to a streamlined knowledge base.
Customer Service Representative
Intensive Care
08.2019 - 04.2021
- Responded promptly to customer inquiries, addressing their questions and concerns with professionalism and courtesy
- Explained product features and benefits to customers, influencing their purchasing decisions
- Processed sales transactions accurately and efficiently, ensuring customer satisfaction
- Handled customer returns and exchanges, ensuring a seamless process and resolving any issues promptly
- Developed rapport with repeat customers, resulting in increased customer loyalty and positive feedback.
Support Manager
Wal-Mart
09.2018 - 08.2019
- Distinguished for providing outstanding customer service by actively engaging with customers, showcasing product features and benefits, and delivering personalized assistance, resulting in increased customer satisfaction and repeat business
- Effectively supported storewide operations by diligently reviewing inventory levels, optimizing stock availability, processing special orders, and efficiently managing returns and exchanges, contributing to smooth and seamless customer experiences
- Displayed strong leadership skills by supervising a team of employees, delegating tasks, and ensuring adherence to company regulations and high standards of service.
Education
High School Diploma -
Keystone Academy
Skills
- Retail Management
- Customer Sales & Support
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Typing: 50 WPM
- Shipping & Receiving
- Amazon FBA
- Accessories and Footwear
Timeline
Customer Service Representative
Ameri Health
05.2024 - Current
Product Expert
TurboTax
03.2023 - 04.2024
Customer Service Representative/ Remote
Home Health Services
06.2022 - 09.2023
E-commerce Owner
Amazon
04.2021 - Current
Customer Service Representative
Intensive Care
08.2019 - 04.2021
Support Manager
Wal-Mart
09.2018 - 08.2019
High School Diploma -
Keystone Academy
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