Devon Thomas
Dallas,TX
Summary
Observant Property Adjuster with over 4 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Property Claims Adjuster
Alacrity Solutions - Progressive
08.2023 - 11.2023
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Used Xactimate to compile estimates for personal property and structure damage.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Scoped and photographed properties for defects and damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Performed 40 field investigations of damaged properties every month.
Allstate Field Property Adjuster
Pilot Catastrophe
10.2022 - 08.2023
- Responsible for adjusting and investigating moderate to complex/large loss claims.
- Conducted first contact with insured – handling claim from cradle to grave (to include initial payment, supplement payment, recoverable depreciation, loss assessment, and subrogation payments)
- Wrote initial estimates ranging from $0 - $300k.
- Wrote claims using Xactimate One and Xactimate Mobile
- Communicated with contractors, engineers, HOA associations, and Public Adjusters to resolve and move the claim forward to closure.
- Prepared and discussed full and partial denial with the insured.
- Performed “tabletop” inspections which included scope, coverage determination, and payment issued to the insured at the time of inspection.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Scoped and photographed properties for defects and damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Used Xactimate to compile estimates for personal property and structure damage.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
Liberty Mutual Inside Adjuster Auto/ Property Condo Claims (Remote)
Alacrity – Formerly Worley Catastrophe
01.2022 - 09.2022
- Handled “Make Initial” phone call with insured to set up rental and repair expectations
- Utilize Copart to move vehicle to initiate Total Loss process
- Finalize Total Loss settlements from body shop estimate or virtual photos
- Negotiated agreed upon settlements with Insured
- Platforms used: ECS, COPART, IAA, DMV, Lexis Nexis, ADD123, Audatex
- Negotiated prices with body shops regarding storage and labor
- Prepared documents for final settlement of Total Loss
- Made initial contact calls to insured to determine method of inspection needed for Condo claims
- Performed virtual inspection with Condo unit owners – Utilized Symbility for sketch and estimate
- Requested and reviewed Condo/ HOA documents to determine coverage guidelines
- Monitor claims to ensure mitigation service complete
- Negotiated with contractors regarding labor rates and overhead and profit
- Issued payment to Insured/ Contractor/ Lien Holder.
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigations to report findings and recommendations.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Allstate Field Property Adjuster
Pilot Catastrophe
10.2021 - 01.2022
- Responsible for the adjusting and investigating moderate to complex / large loss claims
- Conducted first contact with insured – handling claim from cradle to grave (to include initial payment, supplement payment, recoverable depreciation, loss assessment, and subrogation payments)
- Wrote initial estimate ranging from $1k - $300k
- Communicated with contractors, engineers, HOA associations, and Public Adjusters to resolve and move claim forward to closure
- Set up and monitor claim for mitigation – issued payment directly to vendor for service (preferred and non-preferred vendor)
- Prepared and discussed full and partial denial with insured
- Performed “tabletop” inspections which included scope, coverage determination, and payment issued to insured at time of inspection.
State Farm Auto Inside Virtual Adjuster
Alacrity – Formerly Worley Catastrophe
07.2021 - 10.2021
- Finalize Total Loss Settlements from inbound calls
- Worked in pool environment
- Platforms used: ECS, COPART, IAA, DMV, Lexis Nexis, ADD123, Audatex
- Negotiated prices with body shops regarding storage and labor
- Prepared documents for final settlement of Total Loss.
Insurance Producer/ Agent
National General
01.2019 - 12.2020
- Introduce clients to available insurance policy options and provide detail explanation of coverages available
- Promoted and sold a variety of insurance products such as upgrades with Camping World, Water Back Up Endorsements, and a variety of others
- Arranged method of payment with insured while writing estimate always promoting direct pay
- Followed up on renewals and pricing
- Process all insurance policy requests.
Allstate Property and Auto – CAT and Reg Business (Remote)
Pilot Catastrophe Services
01.2020 - 05.2020
- Wrote virtual estimates for hail and regular auto claims (averaged 7-10 estimates per day)
- Wrote estimates using CCC1
- Wrote estimates for level 1,2, and 3 Flood
- Claim platform used – NexGen, ERL, Lexis Nexis
- Received leads via ERL
- Negotiated prices with body shops regarding storage and labor
- Wrote initial estimate, supplement, and payment on claim
- Transitioned to Auto Total Loss
- Transition to flex team which eventually moved completely to property
- Handled cross claims of auto and property for same insured – Hail CAT claims
- Investigated policy to determine coverage (to determine if only 1 policy deductible would apply)
- Handled claim from “cradle to grave”
- Issued initial payment, supplement, and recoverable depreciation payments
- Wrote estimate using Xactimate 28 before the transition to Xactimate 1.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
Vice President of Sales
United Debt Counselors
11.2010 - 08.2019
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Executed marketing programs and methodologies to increase customer loyalty.
- Worked with board of directors to facilitate creation and adoption of updated governance policy.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
A.A.S Business Sciences -
Brookhaven Community College
Dallas, TX05.2002
Skills
- Xactimate Level 1 and 2
- Symbility
- ECS
- Lexis Nexis
- NFIP
- Audatex
- CCC One
- NexGen
- Guidewire
- TWIA Certified
- Liability Determination
- Casualty and Property Loss
Carriers
- Allstate
- State Farm
- Liberty Mutual
- ASI/ Progressive
Certification
- TWIA/ TFPA Residential Field Adjuster
- Xactimate Level 1
- Symbility
Licenses
- W609153, Florida
- 2614185, Texas (Resident State)
- 3645668, Indiana
- 3306081, Georgia
- 300064906, Oklahoma
- 839423, Louisiana
- 40731712, Montana
- 40731712, Minnesota
- 19324900, S. Carolina, W. Virginia, Oregon, Arkansas, N. Carolina
- 1062178, Kentucky
- 0946871, Michigan
- 3780402, Nevada
- 919822, Utah
- 3000695876, Alabama
- 10645310, Mississippi
Timeline
Independent Property Claims Adjuster
Alacrity Solutions - Progressive
08.2023 - 11.2023
Allstate Field Property Adjuster
Pilot Catastrophe
10.2022 - 08.2023
Liberty Mutual Inside Adjuster Auto/ Property Condo Claims (Remote)
Alacrity – Formerly Worley Catastrophe
01.2022 - 09.2022
Allstate Field Property Adjuster
Pilot Catastrophe
10.2021 - 01.2022
State Farm Auto Inside Virtual Adjuster
Alacrity – Formerly Worley Catastrophe
07.2021 - 10.2021
Allstate Property and Auto – CAT and Reg Business (Remote)
Pilot Catastrophe Services
01.2020 - 05.2020
Insurance Producer/ Agent
National General
01.2019 - 12.2020
Vice President of Sales
United Debt Counselors
11.2010 - 08.2019
A.A.S Business Sciences -
Brookhaven Community College