Devon Thomas

As a Technical Specialist, I have played a key role in assisting new and existing owners with swift, efficient support, fostering strong, positive relationships with Apple. My approach involves promptly assessing each customer’s needs and delivering immediate solutions or advice based on my expertise in Apple technology, including iPod, iPhone, and iPad devices. When necessary, I direct customers to appropriate support team members to ensure they receive comprehensive assistance.

In addition to addressing technical issues, I have provided personalized training for new customers, equipping them with essential skills for managing photo, video, and music projects. My dedication to exceptional customer service enhances the overall effectiveness of the store team and supports Apple's mission of maintaining robust customer relationships.

My responsibilities have included resolving issues related to operating systems, network connectivity, software applications, and hardware components. I have conducted regular maintenance on servers, workstations, and network-connected devices, and analyzed system logs for potential errors or security threats. Additionally, I have responded promptly to service tickets, provided basic troubleshooting support, and trained users on new technologies and procedures relevant to their roles.

As an Account Executive I manage a diverse client portfolio that includes dentists, florists, and restaurant owners, overseeing all aspects of client engagement. Expertly consult, educate, and strategize to sell Yelp advertising programs through a high volume of sales calls. Success in this role hinges on strong communication skills and persistence. Develop deep expertise in Yelp's advertising solutions, tailoring product recommendations to meet client needs effectively by asking insightful questions and addressing objections.

Consistently achieve and surpass monthly sales targets. Notably, I achieved a record sales performance of $55,000 in a single month, ranking among the top representatives on my team.

Additionally, I have created marketing materials such as brochures and presentations to effectively showcase products and services. I also generate weekly sales performance reports for upper management review, tracking progress against targets.

As a sales rep. I manage an average of 75 sales calls daily, exclusively handling warm leads with no cold calling involved. Employ advanced sales techniques to deliver exceptional customer service and achieve sales objectives. Utilize Excel to track partnerships with hanger clinics across the U.S., ensuring accurate and up-to-date records.

Successfully close approximately 5 sales calls per day, demonstrating strong negotiation skills and a focus on maximizing profitability through effective pricing contracts. Provide technical support to customers regarding the company’s products and services, addressing any issues or inquiries with expertise.

Conduct competitive research to evaluate products, pricing, and sales strategies, maintaining a comprehensive understanding of market trends. Accurately record all sales and prospecting activities, and regularly review monthly performance against targets established by the management team.

As an Account Manager I served as the primary point of contact for all customer account management matters, ensuring seamless communication and resolution of client needs. Build and sustain strong, long-lasting relationships with clients, leveraging these connections to negotiate contracts and close agreements that optimize profitability.

Establish trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors to drive successful outcomes. Oversee the timely and effective delivery of solutions, aligning with customer objectives and requirements.

Communicate the progress of monthly and quarterly initiatives clearly to both internal and external stakeholders. Identify and pursue new business opportunities within existing client accounts and pinpoint areas for improvement to achieve sales targets.

Forecast and monitor key account metrics, including quarterly sales results and annual forecasts, and prepare detailed reports on account status. Collaborate with the sales team to identify and expand opportunities within the territory.

Address challenging client requests and issue escalations as needed. Provide training and mentorship to new Account Managers, and develop comprehensive reports on account performance for presentation to senior management. Create pricing models for various products and services based on current market conditions and analyze client data to uncover growth opportunities.

As an Assistant Operation Manager I ensured that expectations and quotas are consistently met by overseeing and managing office operations. Schedule meetings and appointments, organize the office layout, and handle the procurement of stationery and equipment. Maintain office conditions by arranging for necessary repairs and coordinating with the IT department to address technical issues.

Partner with HR to update and enforce office policies as required. Organize office operations and procedures, assist with the onboarding process for new hires, and address employee queries related to office management, such as stationery, hardware, and travel arrangements.

Manage employee-related tasks including hiring, discharging, and performance reviews, as well as handling disciplinary actions. Plan and coordinate special events, such as conferences and workshops, aimed at enhancing organizational performance. Review existing systems to identify areas for improvement and ensure compliance with safety regulations and industry standards. Provide guidance and support to team members to ensure timely project completion.